Michele Hayes

I stopped in because of a problem with an engine oil light coming on a couple months after extensive work done on the engine seals. The levels were checked and corrected and she explained why the light light coming on a couple months after extensive work done on the engine seals. The levels were checked and corrected and she explained why the light would come on so soon. I'm Very satisfied. More

by chamlin1 Verified Customer Verified Customer

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Always accommodating! I only do business with Matthews. Subaru Express service is excellent and quick. I only do business with Matthews. Subaru Express service is excellent and quick. More

by bowker0 Verified Customer Verified Customer

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Never have a problem when I bring my vehicle in for service. My service advisor ( Michelle or Joe keep me informed on the progress. Skilled technicians do the rest. Thanks service. My service advisor ( Michelle or Joe keep me informed on the progress. Skilled technicians do the rest. Thanks More

by jsoule2 Verified Customer Verified Customer

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Michele is always pleasant to work with and I am always in and out quickly. in and out quickly. More

by moyer1313 Verified Customer Verified Customer

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Always speedy, friendly, and efficient. I love the rewards program. I walk to Pete's Diner for a meal while I wait! I love the rewards program. I walk to Pete's Diner for a meal while I wait! More

by kars0 Verified Customer Verified Customer

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I would like to convey my sincerest gratitude & thanks to Matthews and Kia -for diagnosing the front rotor and pad issue with my 2020 Kia Sportage, and between the two companies, repairing them at no cost to Matthews and Kia -for diagnosing the front rotor and pad issue with my 2020 Kia Sportage, and between the two companies, repairing them at no cost to me. I so appreciate the dedicated work of those (I could get names of) who made this possible : *Kia Customer Svc/Expedite Team.: Rebecca and Jen, District Parts & Service Manager: Michael: ** Matthews Serv. Adv.- Christopher Mondolfi, Tylor Scharfenstein, Gil, and to the technicians/mechanics, and administrative talents (that don't show on any paperwork I can find) and lastly the gentleman, John Norovich, who shuttled me to and from the dealership. I have been a Matthews Fan since 1996-and thankfully so! More

by CTHORNLEY0 Verified Customer Verified Customer

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Love the service department. They are always helpful, prompt & efficient! My #1 reason for buying my Subaru here! They are always helpful, prompt & efficient! My #1 reason for buying my Subaru here! More

by pmreich22 Verified Customer Verified Customer

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timely, polite, clean car floor/seat, easy to schedule my 'wait for an oil change/tire rotation 'wait for an oil change/tire rotation More

by sttobbe Verified Customer Verified Customer

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They did a good job but it took much longer than expected . They body shop should talk to the parts department and order parts ahead of time . They body shop should talk to the parts department and order parts ahead of time More

by jrai Verified Customer Verified Customer

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The service is always good. My complaint was addressed but not resolved. Brake noise, mechanic put new pads on calling the first pair defective. I went to the complimentary ca My complaint was addressed but not resolved. Brake noise, mechanic put new pads on calling the first pair defective. I went to the complimentary car washed a the brake noise was still there. I should have turnede around and brought it back, but I ran out of time. Now I just listen to it. More

by AELLIS90 Verified Customer Verified Customer

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