Michael knight

Sunrise Volkswagen is probably the worst dealership I have ever did business with when purchasing and owning a brand new car. I am not sure if it is only this particular dealership or Volkswagen in gener have ever did business with when purchasing and owning a brand new car. I am not sure if it is only this particular dealership or Volkswagen in general. They, like all the other dealerships, make promises and cannot deliver. I’ve had 3 issues with my 2024 Tiguan within 7 months. They were able to correct 1 of them, simply because it was a recall issue. The other problem was escalated to Volkswagen headquarters after the service department could not even begin to find the problem. After speaking with a “specialist” at Volkswagen headquarters for over 6 months the problem still exists because Volkswagen is clueless. The current problem I have has not been resolved either. I took the car to the dealership on 2/12/25 and I finally reached out to them on 2/21/25 to check the status since I had not heard anything from them since I took the car in. I was not surprised when the service advisor told me they could not determine the problem and they might have to escalate it to a Master Technician from Volkswagen. I am not sure about the knowledge of the technicians at Sunrise, but the entire service department seems clueless when I’ve taken my car in. Not only can they not service my car, the customer service is lacking as well. To get no updates for over a week and have to call them is not what I expect in a business providing customer service. To purchase a brand new car and pay good money and not get service is very disappointing. The problem that was addressed first has to do with the navigation system not working. This is a feature that I paid for when I purchased the car. This is a problem with Volkswagen and their product. They are selling cars with faulty equipment to people. I have tried approaching the salesman manager, but of course they are of no help. The sales department only knew you when they were making the deal and once the deal was sealed, they were through. I have owned several makes and models of cars throughout my years. I have NEVER experienced issues such as these and to get no answers or resolutions is just not right and very frustrating. I would never own another Volkswagen product and I would not recommend Sunrise Volkswagen to anyone. I basically paid money for a car with features that don’t perform and I dealt with a dealership that cannot resolve their products issues. More

by ESCLADAY Verified Customer Verified Customer

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Wonderful service Wonderful job well done thank you all and God bless you richly love ❤️ and God bless you richly love ❤️ More

by ioneywilliams7 Verified Customer Verified Customer

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I have at rattle/tick in my driver side door pillar. It doesn’t happen all the time. They tried to make it make the noise but no luck. It doesn’t happen all the time. They tried to make it make the noise but no luck. More

by khkenos Verified Customer Verified Customer

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Very nice people especially Michael the one who put me in a 2018 ford f150. Very nice place a 2018 ford f150. Very nice place More

by freebird6191 Verified Customer Verified Customer

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The sales manager answered all my questions and concerns; that draw me in. Great sales team as well as the finance Director she was great. Thanks again. that draw me in. Great sales team as well as the finance Director she was great. Thanks again. More

by Vinson Polk Verified Customer Verified Customer

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Outstanding - excellent customer service by all involved. Michael was very helpful. I would highly recommend Sunrise to anyone that asks. Michael was very helpful. I would highly recommend Sunrise to anyone that asks. More

by mark_mark_see Verified Customer Verified Customer

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Sales staff was excellent to deal with. Purchase process took too long. Car poorly detailed Purchase process took too long. Car poorly detailed More

by pezzo2325 Verified Customer Verified Customer

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Carol and team are amazing. !!! They always provide amazing customer service from start to end.!!!! Thank you sunrise ford.!!! !!! They always provide amazing customer service from start to end.!!!! Thank you sunrise ford.!!! More

by W088MGR Verified Customer Verified Customer

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The communication is good, however it could be more informative. I bought a car online and had it shipped. Before I had it sent I asked if it had any dents or chips, because I thought I saw what looked informative. I bought a car online and had it shipped. Before I had it sent I asked if it had any dents or chips, because I thought I saw what looked like a chip above the windshield. I was told that there were no chips, but my observation of the picture was made valid when I received the car. Other than that it was a real good experience. More

by jaypedagogy Verified Customer Verified Customer

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It was a pleasure able experience for me to order and purchase my new bronco from sunrise ford purchase my new bronco from sunrise ford More

by RWROLLINS Verified Customer Verified Customer

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