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Michael Yager
Michael Yager at Gordie Boucher Ford of Kenosha

Michael Yager

Service Advisor

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.8
304 Reviews
4.8

304 Reviews

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304 Reviews of Michael Yager

July 01, 2025

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Employee Rating

Great communication and quick to fix my car! Appreciate the good service! We will return! More

by Dsinkove
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Service Time
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Recommend Dealer
Yes
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Jul 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you experienced great communication and quick, efficient service. At Gordie Boucher Ford of Kenosha, we’re committed to getting you back on the road with confidence. We appreciate your support and look forward to welcoming you back for future service visits! Sal Pappalardo General Manager

June 27, 2025

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Good customer service, excellent service from the mechanics, able to provide excellent service when needed More

by THOMAS.PASCH
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karen Cooper, Rebecca Miller, Orlando Belisle , Tood Grubb

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Jun 28, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you received good customer service and excellent work from our mechanics. At Gordie Boucher Ford of Kenosha, we take pride in being there when you need us most and delivering reliable, top-quality service every time. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

June 21, 2025

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Much better than others I would recommend to any of my family or friends Good bye More

by FRANK.DECKER
Recommend Dealer
Yes

Other Employees Tagged: Michael Yager

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Jun 21, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re so glad to hear that your experience at Gordie Boucher Ford of Kenosha was better than others you've had. Your recommendation to family and friends means the world to us. At Gordie Boucher Ford, we pride ourselves on delivering outstanding customer service and a stress-free car buying experience. Thanks again for choosing us – we look forward to seeing you again in the future! Sal Pappalardo General Manager

June 18, 2025

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It was horrible. Simple O2 sensor replace took 2 days. Even worse was the lack of communication. I had to call both days in the afternoon to ask what was going on and More

by tim.blinten
Recommend Dealer
No

Other Employees Tagged: Michael Yager

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Jun 18, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback—we sincerely apologize for the frustration and inconvenience you experienced. A simple repair like an O2 sensor replacement should never take that long, and the lack of timely communication on our part is unacceptable. We understand how important it is to keep you informed, and we clearly fell short in that regard. While we're glad the vehicle delivery helped somewhat, we know it doesn't make up for the overall experience. Your feedback has been shared with our service management team, and we’re actively working to improve communication and turnaround times moving forward. We would like to to try to regain your trust & further discuss your experience, please when you have a free moment reach out to our service manager Belal Barkat directly @ 262-697-0700. We appreciate the opportunity to make things right. Sal Pappalardo General Manager

June 03, 2025

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Prompt service. Always communicate well about the service performed and time it will take to complete the required work. More

by Roger.boyce4575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eljiah Goodwin, Jessica Beesley

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Jun 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We're glad to hear you appreciate our prompt service and clear communication. At Gordie Boucher Ford of Kenosha, we believe in keeping our customers informed every step of the way, whether it’s about the service being performed or how long it will take. Your trust means a lot to us, and we’re committed to providing reliable, transparent, and timely service every time you visit. We look forward to serving you again soon! Sal Pappalardo General Manager

May 24, 2025

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It took awhile to get parts from Ford but once they got them the Dealership was excellent in all respects. Very happy. More

by BDENTICE
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Recommend Dealer
Yes

Other Employees Tagged: Tristan was great !

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May 24, 2025

Gordie Boucher Ford of Kenosha responded

Thanks for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

May 13, 2025

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Small issue in the beginning with stock, but Mike did a good job working through this with me. More

by jfalk
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Belal Barakat Service Manager 262-697-0700

May 03, 2025

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Pre employment questionnaire , equal opportunity employer DBA Hospital staff of KENOSHA WI, late for FY 2005 intelligence requirement. More

by tanyalparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ruben

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May 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

May 02, 2025

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Employee Rating

They provided great customer service. Communicated a lot. Very friendly honest and very professional. Apperciated More

by DINACPOHL1983
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2025

Gordie Boucher Ford of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Kenosha, we look forward to having you as a valued customer for many years to come! Belal Barakat Service Manager 262-697-0700

May 01, 2025

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Employee Rating

Service department is fabulous. From the intake process with Mike all the way to mechanic Drew.. sales with Tristen and big Joe. Thank you to all who prepared my vehicle for trave More

by florestmjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barb Derose

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May 01, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

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