Michael Wilkinson

Sales people were knowledgeable, friendly and helpful. However, two different cars I test drove had bizarrely high tire pressure and should not have been considered safe to drive until that was adjusted p However, two different cars I test drove had bizarrely high tire pressure and should not have been considered safe to drive until that was adjusted properly. Then, the sales manager made me a hugely high offer for my trade-in but combined it with an even more inflated sales price. Like I wouldn't notice! Not a place I was comfortable starting negotiations from. Bought from a different dealer. More

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Terrible ! !! Had a very nice sales person but when going on the deal with the finance it was very slippery. Buyer beware run. !! Had a very nice sales person but when going on the deal with the finance it was very slippery. Buyer beware run. More

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I stopped in this dealership in September after finding out that the Santa Cruz was available. My initial interaction with the folks at the dealership was positive - especially Michael Wilkinson. He was out that the Santa Cruz was available. My initial interaction with the folks at the dealership was positive - especially Michael Wilkinson. He was friendly, knowledgeable, and not pushy at all. After the test drive, I decided that the vehicle was one that I would like to purchase (just a different color and trim). They offered to order the vehicle for me with no deposit or obligation. We went back and forth on my trade value, but ultimately decided upon a trade in amount and price for the new vehicle (or so I thought). Fast forward to a couple of weeks ago, and the vehicle arrived exactly as ordered. I go in to complete the transaction and they were prepping the vehicle for delivery. I test drove it and confirmed it was everything I wanted and was ready to finalize the deal. That's when things took a turn. We went from an agreed upon price for the trade and new vehicle to them suddenly offering LESS for my vehicle which I could have sold to Carmax for more than they were offering on trade. They wouldn't allow me to sell the car elsewhere and still buy their car at the agreed price. To make matters worse, they pulled my credit before telling me any of these details. I was very transparent throughout the entire process and feel like I was treated unfairly when I had everything documented via email and there was no mention of these sudden price changes. On top of that, to add insult to injury, I was told that they could sell the car for 10k over sticker to someone else. This obviously isn't very customer centric although I understand that dealerships need to make money. But a ridiculous markup over MSRP just takes the cake, especially when it's done at the last minute. You aren't getting anything for that money besides upside down in a loan on a vehicle that you are overpaying for. I will never shop at this dealership again and will tell anyone that will listen what happened to me as this is a disgrace. The market won't always be this way and at some point it will right itself. Problem is, places like this will remain in business as there is always someone who is willing to pay. I have since taken my business elsewhere and await delivery of my new vehicle. I most certainly will not be taking it here for service or anything. More

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My rating -- Michael Wilkinson and 2 sales managers = 0 stars. Eva = 5 stars. There was ZERO service after the sale. We needed help with the charging cable. Our salesperson, Michael Wilkinson, was cl stars. Eva = 5 stars. There was ZERO service after the sale. We needed help with the charging cable. Our salesperson, Michael Wilkinson, was clueless and doesn't return calls and says he never received our texts, but I have proof of delivery. We also never received our state registration. I called multiple times, leaving messages - no response. Finally, I spoke to a woman answering the phone last evening and she told me who to contact. I did so this morning, and I think the issue is resolved. Everything is great when making the sale. But no help, contact or guidance afterwards. Would never recommend this place. More

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Everyone we engaged with on your staff was kind, helpful and also enjoyable. We appreciate your thoughtfulness in working with us while adhering to safety protocols during our pandemic. and also enjoyable. We appreciate your thoughtfulness in working with us while adhering to safety protocols during our pandemic. More

by Aggie Perilli Verified Customer Verified Customer

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Professional, helpful and Knowledgeable!Very easy to Professional, helpful and Knowledgeable! Very easy to work with ! I recommend they highly ! Steven, Michael, Chris and Vish worked with us th Professional, helpful and Knowledgeable! Very easy to work with ! I recommend they highly ! Steven, Michael, Chris and Vish worked with us through the entire car buying process --- went smoothly and quickly. More

by Bill Verified Customer Verified Customer

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Very good sales and service staff. Mike Wilkinson was very helpful explaining the Genesis vehicle and related programs. Everyone went out of their way to make the transaction fair and equitable and the very helpful explaining the Genesis vehicle and related programs. Everyone went out of their way to make the transaction fair and equitable and the purchase went smoothly. Great car, I enjoy working with professionals. More

by jbitsky0 Verified Customer Verified Customer

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I mean I told everyone what I wanted and how I wanted to do it and they made it happen. Micheal was excellent and attentive to my needs. Tammy was not my sales person but she took great care of my daughter do it and they made it happen. Micheal was excellent and attentive to my needs. Tammy was not my sales person but she took great care of my daughter while I handled business. She kept me company while waiting for my approval and was feeling nervous. More

by Nashua Verified Customer Verified Customer

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My experience at Colonial Hyundai and with Michael Wilkinson was as exceptional as a new car experience could be. Michael made the entire process seamless and smooth and I am proud to have gone throug Wilkinson was as exceptional as a new car experience could be. Michael made the entire process seamless and smooth and I am proud to have gone through this experience at colonial. More

by justinaugustyn Verified Customer Verified Customer

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Great experience in the purchase of my new 2021 Genesis G80!! Didn't really expect the transaction to be completed in a single day but it was. G80!! Didn't really expect the transaction to be completed in a single day but it was. More

by jwohlsen Verified Customer Verified Customer

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