Michael Vasquez

All went very smoothly, helping find the car I wanted. My sales man was great, worked out a trade in all was great. My sales man was great, worked out a trade in all was great. More

by tsmaxwell321 Verified Customer Verified Customer

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Update from my previous review. I purchased a 2021 CERTIFIED ford mustang MACH-E. The car arrived with a broken charger. I literally could not charge/ drive my vehicle for 5 days wh I purchased a 2021 CERTIFIED ford mustang MACH-E. The car arrived with a broken charger. I literally could not charge/ drive my vehicle for 5 days what right?? I reported the issue and was sent an Amazon link to order some aftermarket charger, not even an apology. I did receive a text from the salesman asking about what was the issue? Hello the salesman sent my the link he knew what the issue was. I ended up purchasing the charging device out of my own pocket on a certified vehicle. Now to issue #2, this is 3 weeks after purchase. Car leaves me stranded at work mind you I had full charge 82% so not the issue. This time both the mini battery and some charging module device was faulty, huh? This is a certified vehicle, the ford dealer that picked up the car and worked on the car could not believe that the dealership that I purchased the vehicle from a few weeks back actually certified the car without correcting those issues. To say the least I am truly disappointed with this dealership and my overall purchase. Just when you think you're purchasing a certified vehicle from a reputable dealership and this happens makes you really wonder, are they really reputable? In closing and final update, I have not even received a call from anyone at the dealership pertaining to the original issue, I wonder if they will at least check in with issue #2 John More

by John O Verified Customer Verified Customer

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We found a car we liked at another location and Kelwing was able to have it delivered to the Winter Haven dealership. He was very helpful with the purchase of our new car and answered all of our questions was able to have it delivered to the Winter Haven dealership. He was very helpful with the purchase of our new car and answered all of our questions. This was the best experience we have had when buying a new car. Would definitely recommend Kelwing to anyone interested in a new car. More

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Great place to purchase a car or any vehicle Ken is a great salesman there great salesman there More

by terriwilson70 Verified Customer Verified Customer

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This was easily the best car buying experience of my life. We had been negotiating with a few dealerships on a new Navigator and honestly the process was frustrating. There were lots of promises made an life. We had been negotiating with a few dealerships on a new Navigator and honestly the process was frustrating. There were lots of promises made and not kept. Prices that weren't as advertised along the way. But Victor Ballesteros made us feel comfortable right away. He was direct, trustworthy, and listened to the desires I expressed and made them a reality. He was reponsive, helpful, and hard-working throughout. When the sales manager, Mike D'Amelia, got involved, I was expecting the same bait and switch we'd gotten so far elsewhere. But no, this experience was different. He, too, was direct and reliable. He listened and followed through with every promise made. Then came finance. I figured this was surely where things would become more like the car buying experiences I've loathed in the past. But again, we were treated with respect and without any pressure. The numbers matched what we had agreed to. Michael Vasquez made this process painless. We love our new Navigator but were also amazed at our experience at Jarrett Gordon. We were driving a long way but they made everything as quick and seamless as possible for us, coordinating the majority of the information needed before our arrival. It was definitely worth the 2+ hour drive. More

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Victoria was awesome! I would definitely recommend Victoria and Jarrett Gordon Ford Lincoln of Winter Haven to others. I would definitely recommend Victoria and Jarrett Gordon Ford Lincoln of Winter Haven to others. More

by GATRGIRL86 Verified Customer Verified Customer

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I must be honest, the only reason I decided to purchase my vehicle from this dealership was because it was certified and this is important to me. But the service here was truly disappointing to say the lea my vehicle from this dealership was because it was certified and this is important to me. But the service here was truly disappointing to say the least. My first interaction was with the internet Mgr. Whom was rude after I simply asked for a video of the car. So I asked for to speak with someone else. got Vadim, yet another salesman that assisted me but was quite rude and extremely pushy while simply negotiating. But Michael the finance guy was pleasant, professional and a pleasure to deal with. Now to the next BIGGEST issue that I encountered at delivery of the car (Note it's an electrical vehicle) the charger that came with the car literally came in with broken prongs I literally cannot charge the car. I reached out to the dealership and was pretty much told you can go on Amazon and purchase the charger, WHAT?? They went as far as sending me the link to purchase, I was shocked and totally disappointed to say the least. As I write this review I am still within the 14 day satisfaction guarantee or return the car if not totally satisfied and I am seriously considering exercising that option because this is just not right. Come on dealership it's an EV certified car pre-owned vehicle, it is your responsibility to ensure that the customer has the ability to charge at home as designed. I've owned the car now for 6 days and still waiting for some kind of resolution from the dealership. I guess I have 2 options, 1-return the car or purchase a charger Hmm, hopefully the dealership does the right thing 🤔 More

by John O Verified Customer Verified Customer

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So happy with my vehicle purchase! Manuel C. made everything go smoothly and was so helpful answering all my questions. He had everything ready for me and made the amount of time at th Manuel C. made everything go smoothly and was so helpful answering all my questions. He had everything ready for me and made the amount of time at the dealership quick. He even had coloring books for my kids to use which was incredibly helpful. Michael was great too, he had all the paperwork ready to go and knew exactly what and where to sign. So fast and efficient. Overall a great experience with Jarrett Gordon Ford! More

by kristanm.anderson Verified Customer Verified Customer

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Chuck was a great salesman l will recommend your dealer ship thank your team for me ship thank your team for me More

by lmarcum1 Verified Customer Verified Customer

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After encountering several challenges in our search for a 2025 Lincoln Aviator, we were fortunate to work with Victor, whose professionalism and enthusiasm were truly exceptional. His dedication to providing 2025 Lincoln Aviator, we were fortunate to work with Victor, whose professionalism and enthusiasm were truly exceptional. His dedication to providing outstanding service led us to a seamless transaction, allowing us to secure our new vehicle in under 48 hours. We greatly appreciate his assistance and are grateful for the positive experience he provided throughout the process. More

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