Michael Tufano

Many thanks to John on making the deal seamless and efficient. I highly recommend John and the Chapman Sales and Service teams in Lancaster. efficient. I highly recommend John and the Chapman Sales and Service teams in Lancaster. More

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This is the next of many vehicles that we have either purchased or leased through Chapman Ford. As usual, the attention to our needs was first class. The staff, both in sales and service, were excellent purchased or leased through Chapman Ford. As usual, the attention to our needs was first class. The staff, both in sales and service, were excellent, efficient and professional. To our way of thinking, Chapman is the only place to get a Ford in this part of Pennsylvania. More

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Lino De La Rosa was great during my recent purchase of a 2023 F150 Lightning. Even though it is a newer type of vehicle for Chapman, Lino was able to walk me though the new truck seamlessly. The attention 2023 F150 Lightning. Even though it is a newer type of vehicle for Chapman, Lino was able to walk me though the new truck seamlessly. The attention to detail, follow-up and overall customer service were incredible! More

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Just bought first truck, Scott Greiner was awesome. 3rd vehicle with Scott and all great experiences!! Thank you!! 3rd vehicle with Scott and all great experiences!! Thank you!! More

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The three people I dealt with directly Scott Greiner, Mike Mumma, and Mike Trufano were awesome and very attentive to my needs! As far as the rest of the dealership it was concerning that not every empl Mike Mumma, and Mike Trufano were awesome and very attentive to my needs! As far as the rest of the dealership it was concerning that not every employee was wearing masks. More

by beacon319 Verified Customer Verified Customer

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The dealership did a great job of getting my vehicle in quickly for my state inspection and recommended a 30,000 mile service which was needed. quickly for my state inspection and recommended a 30,000 mile service which was needed. More

by Larry G Verified Customer Verified Customer

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Was able to get an appointment the next morning for this recall. I feel like family the way they treat you. I was very impressed with everyone!! recall. I feel like family the way they treat you. I was very impressed with everyone!! More

by ditzler5011 Verified Customer Verified Customer

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Working with Mike Tufano is always a great experience! He is always courteous, friendly, and professional! He explains every detail of the service being provided, and this is one of the reasons I come back t is always courteous, friendly, and professional! He explains every detail of the service being provided, and this is one of the reasons I come back to this establishment. Thank you so much Mike and thank you so much to Chapman of Lancaster! More

by Bill K Verified Customer Verified Customer

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There was a sign on the door requiring masks by Gov Wolf. None of the employees wore a mask covering their noses. Other customers were maskless in the waiting area. I was very uncomfortable and stayed outsi None of the employees wore a mask covering their noses. Other customers were maskless in the waiting area. I was very uncomfortable and stayed outside in the rain for safety. Additionally, no recommendations for future service were made even though I brought the car in at 100K miles for the emissions and inspection. More

by R Verified Customer Verified Customer

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The shuttle driver was exceptionally helpful and polite. I appreciate the updated communication and professionalism with the repairs. I had planned to sit and wait, but they offered the complementary shutt I appreciate the updated communication and professionalism with the repairs. I had planned to sit and wait, but they offered the complementary shuttle. More

by amber.gilbert Verified Customer Verified Customer

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