Michael Todd | Page 2

Awesome service kind people stand behind what they say and honor all offers regardless time offered and honor all offers regardless time offered More

by docholiday02 Verified Customer Verified Customer

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I was very pleased. They were quick and friendly and willing to do what needed to be done. They were quick and friendly and willing to do what needed to be done. More

by HAIRCUT2005 Verified Customer Verified Customer

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Excellent experience. Mike was very personable and honest. The transaction was very efficient. I will definitely be back whenever our family needs a new vehicle . Mike was very personable and honest. The transaction was very efficient. I will definitely be back whenever our family needs a new vehicle . More

by shannon.mosteller Verified Customer Verified Customer

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Very helpful @ friendly people answered every question I ask the guys very knowledgeable about what they Sale ask the guys very knowledgeable about what they Sale More

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I wanted a fully loaded Jeep Gladiator Mojava. This was a hard vehicle to find in theses crazy time. Gastonia Chrysler filled my order, and made it an easy, honest, and fun transaction. I Love my new J a hard vehicle to find in theses crazy time. Gastonia Chrysler filled my order, and made it an easy, honest, and fun transaction. I Love my new Jeep, and I will be using my new friends at Gastonia Chrysler to do all my service needs. More

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Very unhappy with my post sale service. I bought a 2016 Ford Explorer w/ 74k miles from here. The car was looking good but I very quickly started having issues after driving for A DAY! First the battery di Ford Explorer w/ 74k miles from here. The car was looking good but I very quickly started having issues after driving for A DAY! First the battery died while I was at work, then I noticed my second key didn’t work, also the cig lighter on the first row didn’t work either, and last but not least my rear passenger door wouldn’t open using the buttons only manually by pulling the lock up. So I called and asked for a few minor touch ups. 1. Car battery 2. Key fob battery. 3. Fuse for cig lighter. 4. Fix lock on the rear door. Before you think to yourself these things are no big deal. Consider they have a very high dealer fee of $899 <- highest I’ve seen at 6 different dealerships I’ve visited this week. These are also all things that should have been fixed before selling the vehicle. So when I called and got nothing but attitude and rudeness, when I called them very calmly with these issues, I was completely taken aback. First the Manager over the internet dept took the call and basically told me he wasn’t doing all of that and then when I asked him for the return policy he COMPLETELY avoided the question. Then after I asked again he said their is none 🤨. Immediately followed by him transferring my call with no warning. To me that is super rude and just as bad as hanging up on me. I was furious but I held my composure. Then I talked to another manager who I had to re-explain the entire situation to which is annoying but I did it any way. He said he would not agree to do anything until he checked with his service dept. Understandable, the issue I had with him is not with what he said but with how he said it. The guy had a tone in his voice as if I was lying or trying to get over on him. He was overly defensive no absolutely no reason I was not being combative at all. I also asked him the return policy and got no answer. So my only question at this point is what the heck is the return policy of this place?? Overall TERRIBLE experience will never buy another car from here. Won’t service here. So glad you guys don’t want to be bothered by me because the feeling is totally mutual. - Feeling Disgusted More

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Very professional. Understood what we wanted and worked to get us to that point. Will continue to visit Jerimiah for all our auto needs. We are very happy with our Galdiator and the services provided. Cust to get us to that point. Will continue to visit Jerimiah for all our auto needs. We are very happy with our Galdiator and the services provided. Customers for life. More

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I have purchased 3 vehicle from this dealership. I would recommend talking to Donte Robert's he does everything in his power to help you. GREAT JOB ! DONTE ROBERTS would recommend talking to Donte Robert's he does everything in his power to help you. GREAT JOB ! DONTE ROBERTS More

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I had a very troubling experience with Gastonia Chrysler Dodge Jeep Ram. I drove to this dealership over a hour from my home because of the inventory that was on the lot. Contacted the dealership before I d Dodge Jeep Ram. I drove to this dealership over a hour from my home because of the inventory that was on the lot. Contacted the dealership before I drove and was transferred a sales rep. This rep. was courteous and professional on the phone and confirmed the inventory was on the lot. When I arrived the rep. was quick to meet and ask questions about the vehicle I was interested in. We test drove it and then asked for the rep. to run some numbers for purchasing the vehicle. When I advised him that we were not interested in using the dealership to finance the vehicle his attitude completely changed and seemed to not want to help me as much any more. When I received a buyers order the math was incorrect and an additional cost of almost $1000 was added for a service that was not advised to me by the rep. The rep. did not want to give me information on the service and became what I thought was very disrespectful to me. I had intentions on purchasing the vehicle but this experience changed my mind and I left the dealership. When I arrived home I emailed the president, general manager, three sales managers, and the sales rep. with my concerns about the visit. I immediately received an email advising the president and general manager could not receive emails and I didn't get a reply after approx. a week from any of the sales managers. When I called the dealership to get the extension to the presidents or general managers phone they were not in the dealerships directory. Very disappointed in visit and treatment I received from this dealership. More

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Very friendly, very helpful, I recomend it, good prices 1 More

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