Michael Thiel

Perfect service I really recommend. They check everything in short time and make my car ready with washing it in less than hour. They check everything in short time and make my car ready with washing it in less than hour. More

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Very efficient, pleasant place to wait. Good communication with the agent. They are attentive to the Covid pandemic, including valet service (which I didn’t use this time, but have used in the communication with the agent. They are attentive to the Covid pandemic, including valet service (which I didn’t use this time, but have used in the past). More

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Well worth the wait I had a great experience with various people at Koons Toyota. The people that helped me were very accommodating, from the sales department to the fina I had a great experience with various people at Koons Toyota. The people that helped me were very accommodating, from the sales department to the financing department. More

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Dishonest I took my vehicle to Koons Toyota for my 20,000 mile prepaid service. After my car was serviced, I was told a multi-point inspection was done, includ I took my vehicle to Koons Toyota for my 20,000 mile prepaid service. After my car was serviced, I was told a multi-point inspection was done, including tire rotation. The service advisor told me everything was completed and my vehicle was in great shape. When I got to my car, it was obvious the tire rotation was not completed. However, the invoice indicated was done and I was being billed for it. I called to speak with a manager and Mike O'Neal immediately starting making excuses about this task saying that just because I couldn't tell the tires were rotated, it didn't mean it didn't happened. I mentioned I had a special lock for my tires and that I could tell the key wasn't used during the service. Again, Mr. O'Neil said that they service 200+ vehicles every Saturday and that I was mistaken. Time and time again I tried to explain there was no evidence of this task being completed, but every time some new excuse was made. He even mentioned they video tape the service and that I was welcome to come over so I could be proven wrong. I finally got fed up and hang up the phone. Ten minutes later, I received a voice message from Mr. O'Neil where he indicated they had reviewed the video and the task was not completed, but he needed to talk to me to "explain" yet again another excuse for not being honest. More

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Oil change service Koons Tyson Corner they have great services good customer services the employee very helpful and the service waiting time lesson hour tks for joins e Koons Tyson Corner they have great services good customer services the employee very helpful and the service waiting time lesson hour tks for joins employee and management. More

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They are nice polite exepert in their job They are friendly quick and professional the service man at the disk he is very nice and polite and I give him a thoump up They are friendly quick and professional the service man at the disk he is very nice and polite and I give him a thoump up More

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