Michael Tafur | Page 5

Mike is one of the best service representatives I’ve worked with, so much so that I’ve recommended him to others for service to their vehicles. worked with, so much so that I’ve recommended him to others for service to their vehicles. More

by EAMON.MCCORMACK Verified Customer Verified Customer

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service department couldn’t resolve check engine light after several attempts and left spare tire on car which caused tire malfunction light to come back on after several attempts and left spare tire on car which caused tire malfunction light to come back on More

by BARNETT.MCKENZIE Verified Customer Verified Customer

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I have been a customer of Elder ford for years; everything from purchasing cars, body work, mechanical issues, warranty work, and routine service. They always treat me with courtesy and respect. My everything from purchasing cars, body work, mechanical issues, warranty work, and routine service. They always treat me with courtesy and respect. My recent visit on 1/14/25 was for warranty service. My service advisor was Michael Tafur. Michael was amazing. He kept in touch throughout the entire process, got me a loaner while my car was being repaired, and took the initiative to assist me with another issue regarding the missing VIN sticker. If you need service on your vehicle, whether it is body work, major repairs, or a simple oil change, Elder Ford is the place to go. In the service department, make sure you ask for Michael Tafur. He will treat you right! I give him five stars! More

by Peter Neill Verified Customer Verified Customer

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0 communication the whole time is was waiting for my truck to be repaired repaired truck to be repaired repaired More

by APOIRIER2 Verified Customer Verified Customer

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Very disappointed in the service department . made appointment several days in advance . Dropped vehicle off 830am on Wendesday . Took until Tuesday morning to tell me that the warning light wa made appointment several days in advance . Dropped vehicle off 830am on Wendesday . Took until Tuesday morning to tell me that the warning light was not of any consequence and my other issue probably was not going to be a warranty item ( but they didn’t know exactly what the problem was ?) 2 days later after asking the dealership to discover and fix the issue nothing is been accomplished . Impossible to talk to any person at the actual service department and communication is lacking . Seems to be a corporate level process , not any individual employee . Extremely unhappy with the experience More

by TWISE27 Verified Customer Verified Customer

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