Michael Spinale

I'm no longer in the area but thought I would give some feedback on the service I received the first and only time I came in. Initially it was for headlight wiper repair and asked for a thorough inspection feedback on the service I received the first and only time I came in. Initially it was for headlight wiper repair and asked for a thorough inspection as well. I asked the advisor to have the mechanic check for a clunking noise that was coming from the drivers side of the car. It was pretty loud and only happened when I was pulling into a driveway or parking lot (over a small hump). They said the mechanic checked it out and found nothing wrong and yet the loud clunk still existed. It continued to happen and not only was I concerned for my families safety, but worried more damage could be done because the problem was not addressed. Recently I took the car to a very small repair shop because it was getting louder and became intolerable. I watched them put it on a lift and within 5 minutes they discovered the problem. The left rear shock was broken. The mechanic brought me out, pushed the tire up with his hands and it made the noise it's been making for over a year. I'm disappointed that this firm charged me over $200 an hour to work on my vehicle but couldn't find something so simple. I feel I overpaid for what should have been a premium service. More

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Mike was phenomenal to work with, absolutely professional, patient, zero pressure and made us feel really valued. Mike was engaging and made us feel welcome and comfortable from the moment we wa professional, patient, zero pressure and made us feel really valued. Mike was engaging and made us feel welcome and comfortable from the moment we walked into the dealership! The sales manager Dan also came by to introduce himself which made us feel special. We have not purchased yet but when we are ready Mike and the team at Mercedes is where we want to take our business. Outstanding experience! More

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