Michael Smith

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Chris! We’re so glad to hear you appreciated our service and clear communication. It’s always our goal to deliver excellent work and keep you informed every step of the way. We look forward to helping you with any future needs!

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience. We deeply regret the delays and communication issues you faced during your service visit. Setting accurate expectations and respecting your time is a priority for us, and it’s clear we fell short in this instance. Your feedback is invaluable, and we’ll be reviewing this internally to ensure better communication and timeliness moving forward. We value your business and hope to have the chance to restore your confidence in our service team.

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We’re so happy to hear that you’re enjoying your dream car, the Buick, and that the offer of zero interest and lifetime free oil changes made your experience even better. We truly appreciate your trust in us and are thrilled to have been part of making your dream car a reality!

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We’re so pleased to hear that your recall visit went smoothly and all issues were handled efficiently. Your enthusiasm means a lot to us—hooray for having great customers like you! Thank you for trusting Gilchrist GMC, and we’re here whenever you need us.

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Tay, for sharing your experience with us. We sincerely apologize for the issues you faced regarding the vandalism of your vehicle and the seatbelt lock. We understand how upsetting this situation must have been, and we truly value your feedback. At our dealership, we are committed to taking every precaution to ensure the safety and security of our customers’ vehicles while they are in our care. Our trained staff conducts routine checks to maintain a secure environment, but we acknowledge that some incidents, like vandalism, are beyond our control. To ensure clarity, we have all customers sign an authorization form when leaving their vehicles with us. This form outlines our policy regarding potential loss or damage that may occur while the vehicle is on our property. We want to assure you that we take your concerns seriously and are always here to support you. We would appreciate the opportunity to discuss this matter further and work towards a resolution. Please feel free to reach us directly at 253.284.4471. Your satisfaction is important to us, and we want to ensure your experience improves moving forward. Thank you once again for bringing this to our attention, Tay. We appreciate your understanding and look forward to the chance to assist you.

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your honest feedback! We're thrilled to hear that you found our team competent and thorough. While we understand that pricing is a consideration, we strive to provide quality service and products to our customers. We’d love the opportunity to help you find your next vehicle when you’re ready!