Michael Rotondo

Would highly recommend staying far away. Took my F-250 in to get the injector checked out due to it throwing a check engine light. I dropped the truck off on a Monday to be diagnosed. Took my F-250 in to get the injector checked out due to it throwing a check engine light. I dropped the truck off on a Monday to be diagnosed. Hadn’t heard anything by Wednesday so I called and was told they couldn’t get the check engine light to come on, and that I could come pick up the truck. 2 miles into my drive home, boom check engine light comes on. Mike at the service desk has to have by far the worst customer service I have ever dealt with. Upon driving the truck back they tried to say it was the tuner I had plugged in, which has been on my truck for 50k miles, why would it be an issue now? I told them I wanted it an injector balance test ran on it to confirm it’s the injector. I was told it wouldn’t be until the next day before they could look at it and that they would let me know, understandable it was already 5 in the afternoon. 5 o clock the next day comes around still haven’t heard anything, gave them a call and lord behold it was the injector all along. But they said they couldn’t give me a quote due to their systems being down and they would call me first thing Friday morning. 2 o’clock Friday morning no phone call, I called and got the quote and told them to go ahead and replace it, I was told the truck would be ready Monday afternoon or first thing Tuesday morning. Monday comes around and I stopped by truck hasn’t even been started on, was told that it would be ready for sure Tuesday by 5. Got a call Tuesday around noon saying they haven’t started on the truck but there going to try to get to it after lunch for me to pick it up and that they would call me at 3. 5 o’clock rolls around… again no call. So I called again truck still isn’t ready for pickup. I understand delays life happens especially working on vehicles, but the transparency is absolutely horrendous. Definitely will not be thinking about ever taking my truck to anywhere that has their name on the building. Would recommend reading the other low star comments, they are definitely true. More

Report | Print