Michael Reichert
Michael Reichert at Russ Darrow Metro Chrysler Dodge Jeep RAM

Michael Reichert

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.5
19 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

44 yrs, 11 mos

4.5

19 Reviews

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19 Reviews of Michael Reichert

May 30, 2025

Dealership Rating
Employee Rating

I was very impressed with the service. I received the video describing my truck and the maintenance that was done was a very nice touch. I will definitely be coming back. More

by Janddroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else.

May 30, 2025

Dealership Rating
Employee Rating

Excellent customer service! Thank you Mike and Joel! You were both so helpful and kind. More

by rosalie0205
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM.

May 29, 2025

Dealership Rating
Employee Rating

Told me my car would be looked at by noon. Was getting tge check engine light checked out. Called 3 times before I got q call back at 4pm to tell me they were backed up from the previous week More

by Kathy conner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 29, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for providing this feedback, Kathy, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 16, 2025

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The Svc was good 👍 and the Svc personal did a good job on Svc to my vehicle. More

by vernonmoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tyler Headdy tyler.headdy@russdarrow.com

April 18, 2025

Dealership Rating
Employee Rating

The service dept was efficient, and Mike (at the counter upon arrival) was friendly, and very helpful - He explained everything to me and they were able to get my car checked out in a timely manner! I was More

by labarczak62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

Apr 18, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tyler Headdy tyler.headdy@russdarrow.com

April 16, 2025

Dealership Rating
Employee Rating

I don't know who Michael Reichert, maybe the finance guy? If so he was great. Nakia was awesome as well. More

by keshabeth
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

Apr 17, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Tyler Headdy tyler.headdy@russdarrow.com

April 03, 2025

Dealership Rating
Employee Rating

I was only in for an oil change and we had to get it all within 30 minutes.I'm guessing it was great service More

by sparkyman1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Tyler Headdy tyler.headdy@russdarrow.com

March 29, 2025

Dealership Rating
Employee Rating

Everything at the dealership went about as well as I could have hoped it would. More

by KEVIN_KROBOTH
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrian Ellis , Tyler Headdy

Mar 29, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Tyler Headdy tyler.headdy@russdarrow.com

March 20, 2025

Dealership Rating
Employee Rating

They provided me exceptional service and Mike was very knowledgeable and communicative. He also kept me informed and was extremely professional. More

by rcondon21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Semmelmann

Mar 21, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Tyler Headdy tyler.headdy@russdarrow.com

February 11, 2025

Dealership Rating
Employee Rating

Staff was friendly they handle my needs with care I was in and out appreciate the wonderful services you guys provide More

by BEEFAIR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Tyler Headdy tyler.headdy@russdarrow.com

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