Michael Platt

Lexus of Chattanooga responded

Thank you for your fantastic review! We’re so glad to hear that Michael made your car-buying experience quick and seamless. We take pride in ensuring that everything is prepared for our customers to make the process as efficient as possible, and it’s great to know that you were completely satisfied with your experience. We truly appreciate your kind words and look forward to assisting you again in the future!

Lexus of Chattanooga responded

Thank you for sharing your experience with us, and I sincerely apologize for the inconveniences you encountered during your visit. It’s deeply disappointing to hear that you were not given the attention and care that you rightfully deserve. Offering a comfortable and welcoming environment for all our customers is a top priority, and I regret that we missed the mark in your case. Regarding the second set of keys, I completely understand how frustrating this delay must have been for you, and I am very sorry for the wait. I’ll be looking into this matter personally to ensure it doesn’t happen again in the future. I would love the opportunity to speak with you directly and make things right. Please feel free to contact us at your earliest convenience. 423-499-9095 Ed Emerson Thank you for your valuable feedback. We genuinely appreciate your business, and we are committed to providing a much better experience moving forward.

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our service team. Providing fast, efficient service and friendly, accommodating care is always our top priority at Lexus of Chattanooga. We’re glad our follow-up stood out to you, and we can’t wait to welcome you back next time. If there’s anything else we can do for you, don’t hesitate to reach out! Safe travels and thank you again for choosing us.

Lexus of Chattanooga responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Michael Platt and the rest of our team made your car buying experience enjoyable and easy. It’s fantastic to know that Michael’s knowledge, thoroughness, and kindness made such a positive impact. We’re delighted that you LOVE your RX350 and are willing to make the trip to Lexus of Chattanooga for service. Your recommendation means the world to us! If you need anything in the future, don’t hesitate to reach out. Enjoy every drive in your new vehicle!

Lexus of Chattanooga responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Lexus of Chattanooga. Michael Platt and Justin Hendrick are truly exceptional, and we're delighted that they provided you with top-notch service. It's fantastic to know that your car-buying experience was easy and professional. We're honored to have earned your trust and loyalty, and we're thrilled to be your go-to Lexus dealership, even if you're not local. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Congratulations on your new car, and thank you for choosing Lexus of Chattanooga!

Lexus of Chattanooga responded

Thank you for sharing your exceptional car purchasing experience with us! We're thrilled to hear that Michael's candid professionalism, knowledge, and demeanor exceeded your expectations. Kudos to Wade, Justin, and Jackson for going above and beyond, staying after hours to complete the sale and ensuring you were familiar with the car's technology before leaving. Your kind words about the entire team's accommodation, fairness, and thoroughness mean a lot to us. We're honored to have provided you with the best car purchasing experience of your lives. If there's anything more we can do for you or if you have any suggestions, please feel free to let us know. We value your trust and look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you for taking the time to share your fantastic 5-star review of your experience at Lexus of Chattanooga! We are delighted to hear that you had an excellent journey from start to finish and that our team, including Marc, Michael, and the finance manager, left a positive impression on you. We take immense pride in providing a seamless and enjoyable car buying experience for all our valued customers, and it's truly gratifying to know that our team members played a significant role in making your visit memorable. Marc, Michael, and our finance manager are dedicated professionals who consistently strive to exceed expectations and deliver the highest level of service. Your kind words will undoubtedly motivate them to continue providing exceptional service to all our customers. We understand that purchasing a vehicle is an important decision, and we are honored that you chose Lexus of Chattanooga for your automotive needs. Your recommendation means the world to us, and we are grateful for your trust and support. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us. We look forward to serving you again in the future and ensuring that your next visit is just as outstanding as the last. Thank you once again for choosing Lexus of Chattanooga. We truly appreciate your business and recommendation.

Lexus of Chattanooga responded

Thank you for sharing your experience with Michael at our dealership! We're thrilled to hear that he was very helpful in finding you a bigger car to accommodate your great grandchildren and even managed to find it in the color you wanted. At our dealership, we understand the importance of finding the right vehicle that meets your specific needs and preferences. We're glad that Michael was able to assist you throughout the process and ensure a smooth purchase experience. Your satisfaction is our priority, and we're grateful for the opportunity to help you find your new vehicle. Thank you for choosing us and for your kind words. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We're here to help!

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer. It’s so lovely to hear that Michael helped to make your experience such a positive one. Enjoy your new Lexus!