Michael Meacham

DISGUSTING customer service. Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern with the car was the transmission issues that have been common with this line of cars. The salesman assured me that this wasn’t the case with the 2017 model anymore as Nissan had fixed the issue they were having and this run of cars no longer had the same problems of the 2016. Two days after owning the car, I could feel something wrong with the transmission. I thought I was paranoid as the transmission of the previous car that I owned had given out while on the highway, so I kept driving it. A couple weeks later, I was still experiencing these issues. I even felt the car lose power going up a hill and so this spurred me to take the car in to get looked at. The Russ Darrow service garage found a transmission code but felt that it wasn’t a big deal and sent me on my way. I went to a Nissan dealer to get a second opinion and there they found a transmission code, as well, and recommended that I get the entire transmission replaced. Now of course, I was slightly over Russ Darrow’s 1000-mile warranty and so they offered me ABSOLUTELY NO HELP with my car and told me to look elsewhere. Three weeks of owning this car and I’ve lost thousands of dollars on something that was almost certainly a problem with the car when they sold it to me. Thank you for the headache. I will take my business elsewhere. More

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Great service We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would spend and how much I needed for my trade. They met all my requests. I had done research on my trade value beforehand so I had a pretty good idea what I was up against. It was an easy process and at no time did I feel like I was being "sold". More

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STAY AWAY FROM RUSS DARROW APPLETON ING WARNING **********************************Do not ever trust these people********************************they will lie about everything to get a sa ING WARNING **********************************Do not ever trust these people********************************they will lie about everything to get a sale. I bought a vehicle here and have spend more than I paid for the vehicle in repairs. They tell you to buy a warranty from Zurich for a lot of money and then do not stand behind their products!!!!! I bought the vehicle and should have know that the salesman was lying to me. The vehicle "allegedly" passed inspection, and was told by the salesman that they would make sure the airbag light was fixed before I picked up the vehicle. Guess what...it was not and now they want 650 dollars to fix the airbags. The vehicle was making terrible noises 2 months after I purchased it. The vehicle had no oil in it. None of the dash warning lights ever warned me of no oil. The vehicle like I said was purchased 2 months before. I checked the oil and sure enough no oil in it. I took it in and they said " I couldn't tell you why no oil light came on but we need to tear this engine down at a cost of 700 dollars so that Zurich....the warranty would put a new engine in. Zurich denied the claim of course after appealing it was still denied stating that it was :wear and tear". I tried to speak with the Dealership Manager but of course only got his voicemail and had other employees call me back. Weak!!!!! He is to afraid to deal with the customers and complaints because he knows that he is selling junk and warranties that mean nothing. Just beware of these tactics. I am in the process of filing a lemon law claim with the State of Wisconsin, as well as going to the DOT for selling the vehicle without airbags working. I am also in the process of filing a Federal DOT claim for inspection fraud, along with filing a lawsuit against this dealership for unfair and deceiving sales practices. Good thing I have them recorded stating these falsehoods about the airbag being fixed before I picked up the vehicle and also about the warranty "covering anything on the power train" which is what the salesman stated. He said that I would never have to worry because Zurich covers "everything", that is why it is worth the cost. All in all never, I REPEAT never purchase any vehicle or warranty from this dealership. Unless you like being cheated, lied to, disrespected, and taken advantage of and spending more that you purchased the vehicle for!!!!!!!!!!!! RUSS DARROW SHOULD BE ASHAMED!!!!!!!! More

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It was good and fast The reason I rated price good is because I can find somethings for cheaper at other places or for a better deal. Otherwise everything else is wonderfu The reason I rated price good is because I can find somethings for cheaper at other places or for a better deal. Otherwise everything else is wonderful More

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Great customer focused quality. Great price honest and easy Friendly non pushy salesman.Told him what we wanted.He made it work so it worked for us as well as dealership.We will without a doubt be back. Friendly non pushy salesman.Told him what we wanted.He made it work so it worked for us as well as dealership.We will without a doubt be back. More

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They lie High pressure sales tactics for extended warranty and extended service contract. They damaged my car during an oil change and then lied about “cameras High pressure sales tactics for extended warranty and extended service contract. They damaged my car during an oil change and then lied about “cameras” that will show they did not. More

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Oil Change Superior customer service. Friendly staff. Always customer focused. I highly recommend Russ Darrow for your service needs. Great job Russ Darrow T Superior customer service. Friendly staff. Always customer focused. I highly recommend Russ Darrow for your service needs. Great job Russ Darrow Team.. I will be back. More

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Oil change Since I bought my car at this dealership, they have been very accommodating in getting me in to be serviced or check on things. If it something that I Since I bought my car at this dealership, they have been very accommodating in getting me in to be serviced or check on things. If it something that I need to go to dealership for, they advise me of this also. They don't pressure you to have things done that you don't need at the moment. More

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very precise We had a caring and patient sales person They allowed me to actually drive the cars I was interested in. I would definitely recommend Russ Darrow to e We had a caring and patient sales person They allowed me to actually drive the cars I was interested in. I would definitely recommend Russ Darrow to everyone My sales person was polite, funny and very precise. More

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