Michael Mazzetti

Desoto Ford responded

Thank you for taking the time to share your experience. We're genuinely sorry to hear about the frustration you've encountered regarding the extended warranty and the communication issues that followed. This is not the level of service we aim to provide, and we understand how upsetting this situation must have been. We strive for transparency in every transaction, and it's clear we fell short in your case. We apologize for any confusion around the warranty charges and for the delay in processing your refund. While it should not have taken that long, we appreciate your patience and regret that your attempts to reach our finance department weren’t promptly addressed. We take feedback like yours seriously and will be using it to improve our internal processes and communication. If you are still having trouble resolving the remaining tax refund, please reach out to us directly at [Insert contact name and direct phone/email], and we will do everything we can to assist you immediately. Thank you again for your feedback, and we hope to have an opportunity to restore your trust.