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Michael Matthews

Overview Reviews (494) Inventory (250)

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Michael Matthews

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Michael Matthews

SALES PROFESSIONAL

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

• 2022 Nissan Award of Excellence Winner • Sales Consultant with Nissan for 6 years • Wide knowledge of Nissan products & non Nissans

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4.9

494 Reviews

• 2022 Nissan Award of Excellence Winner • Sales Consultant with Nissan for 6 years • Wide knowledge of Nissan products & non Nissans

Overview Reviews (494) Inventory (250)

Dealership Experience

5 yrs, 4 mos

Industry Experience

6 yrs, 4 mos

Specialties & Trainings

Product Knowledge

2022 Award of Excellence Winner

Experienced

Nissan Certified

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4.9

494 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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494 Reviews of Michael Matthews

November 20, 2024

Dealership Rating

Employee Rating

they really worked with me to get a monthly payment I could afford on my brand new Nissan sentra could afford on my brand new Nissan sentra More

by MD469

Recommend Dealer

Yes

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Nov 20, 2024 -

Nissan of Richmond responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Jamee Robinson Owner Loyalty Manager

November 19, 2024

Dealership Rating

Employee Rating

Thanks to the Michael & the team on making our new 2024 Nissan Altima purchase seamless Nissan Altima purchase seamless More

by PT419

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Nov 19, 2024 -

Nissan of Richmond responded

Congratulations on purchasing your new 2024 Altima! Our goal is to ensure that everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Jamee Robinson Owner Loyalty Manager

November 18, 2024

Dealership Rating

Employee Rating

2025 Nissan Kicks purchase went smooth thanks to my salesperson Mike Matthews as he was very helpful. salesperson Mike Matthews as he was very helpful. More

by TR457

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Nov 19, 2024 -

Nissan of Richmond responded

Thank you so much for your wonderful review! We are thrilled that Mike had the opportunity to provide you with great service. We thank you for choosing Nissan of Richmond! Jamee Robinson Owner Loyalty Manager

November 14, 2024

Dealership Rating

Employee Rating

Michael did a great job & handled everything from the test drive to the paper work. test drive to the paper work. More

by CR722

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Nov 18, 2024 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Jamee Robinson Owner Loyalty Manager

November 08, 2024

Dealership Rating

Employee Rating

Michael, Covey were a great team & worked me up a good deal on my new to me Rx350 lexus deal on my new to me Rx350 lexus More

by CW774

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Nov 11, 2024 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jamee Robinson Owner Loyalty Manager

October 28, 2024

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Employee Rating

thank you to Michael for delivering my vehicle and papers to my home today. Easy purchase to my home today. Easy purchase More

by DM244

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 29, 2024 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Jamee Robinson Owner Loyalty Manager

October 27, 2024

Dealership Rating

Employee Rating

Worst experience ever with a dealership. Car broke on the way home from purchase. Has been with them for two months, they refuse to fix it or pay for it to be fixed anywhere else. Extended w Car broke on the way home from purchase. Has been with them for two months, they refuse to fix it or pay for it to be fixed anywhere else. Extended warranty refuses to pay for it. No manager will answer their phone or return a call, they refuse to even say who their head manager is. The entire place is a scam. More

by D. Travis Brandel

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Scott Hornbeck, Debbie Conyers, Covey Key, Charles Bull

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Oct 28, 2024 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jamee Robinson Owner Loyalty Manager (804) 346-4200 ext: 1308

October 13, 2024

Dealership Rating

Employee Rating

Thanks to Michael for his patience and working hard to get the deal done for my new Toyota Tacoma get the deal done for my new Toyota Tacoma More

by NN418

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 13, 2024 -

Nissan of Richmond responded

It's fantastic to hear that Michael provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Jamee Robinson Owner Loyalty Manager

September 28, 2024

Dealership Rating

Employee Rating

I purchased my brand new Nissan kicks with Michael & I could not be happier with my experience could not be happier with my experience More

by JW234

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Sep 29, 2024 -

Nissan of Richmond responded

We are very happy to hear Michael and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jamee Robinson Owner Loyalty Manager

September 27, 2024

Dealership Rating

Employee Rating

Lying, Scheming, Sneaking, Con Artist, Teller of Untruths, Perjurer, Fibber, Deceiver, Falsifier, Malignant, xxxx. Never buy from this play or Mohamado. This place will rip you off in a heartbeat. D Untruths, Perjurer, Fibber, Deceiver, Falsifier, Malignant, xxxx. Never buy from this play or Mohamado. This place will rip you off in a heartbeat. Don’t let the smile fool you they all lie. More

by KW- Waynesboro ,VA

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Mahamadou Toure, Debbie Conyers, Jamee Robinson, Sayed Khalilullah Gul Sayed, Chandra Wright, Wael Zekri , Satan

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Sep 30, 2024 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jamee Robinson Owner Loyalty Manager (804) 346-4200 ext 1308

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