Michael Macias
Michael Macias at Tri State Ford
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Michael Macias

Service Advisor

Tri State Ford

2117 S Main St
Maryville, MO 64468

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4.8
155 Reviews
4.8

155 Reviews

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155 Reviews of Michael Macias

February 07, 2024

Dealership Rating
Employee Rating

Very polite and Mike was great about keeping us informed on their progress. We have used your business before and have always had good relations with your team. More

by Dr4gma
Recommend Dealer
Yes

Other Employees Tagged: Michael Macias

Feb 07, 2024

Tri State Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you for choosing Tri State Ford, we look forward to having you as a valued customer for many years to come!

January 17, 2024

Dealership Rating
Employee Rating

Service was friendly and helpful. Got my car fixed with no complications. Was easy and efficient. More

by zzwickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

Tri State Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Tri State Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

January 16, 2024

Dealership Rating
Employee Rating

The price was fair. The mechanics did great work. I just don't understand why the service manager will never return phone calls. It is insulting. More

by jerrymat79
Recommend Dealer
No

Other Employees Tagged: Michael Macias

Jan 18, 2024

Tri State Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 15, 2024

Dealership Rating
Employee Rating

Mike was great in getting my vehicle in quickly to get it repaired. The repair team worked quickly to get me back on the road. It was an all around great More

by James Feick
Recommend Dealer
Yes

Other Employees Tagged: Michael Macias

Jan 15, 2024

Tri State Ford responded

James, we are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 14, 2024

Dealership Rating
Employee Rating

Easy to work with. The service department listened to what we was having troubles with. They ordered parts and got it right away to fix my expedition. More

by kcclark
Recommend Dealer
Yes

Other Employees Tagged: Michael Macias

Jan 14, 2024

Tri State Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 13, 2024

Dealership Rating
Employee Rating

I had no problems. .. Everyone was very helpful. Thanks! Tri State in Maryville, MO has a super nice dealership and service department... my truck got fixed and I have n More

by terryr1115
Recommend Dealer
Yes

Other Employees Tagged: Michael Macias

Jan 14, 2024

Tri State Ford responded

Thanks for sharing about your experience with Tri State Ford. We appreciate your business, Terry, and hope to see you again soon!

January 13, 2024

Dealership Rating
Employee Rating

Very accommodating, professional, and focused on customer care. They are a great team They are great! More

by jgreatho1
Recommend Dealer
Yes

Other Employees Tagged: Michael Macias

Jan 14, 2024

Tri State Ford responded

Thanks for sharing your thoughts about your experience with Tri State Ford. We appreciate your business and hope to see you again soon!

January 13, 2024

Dealership Rating
Employee Rating

We are Ford through and through. My father-in-law retired from Ford. We have owned Ford since we were 16 and have 5 now More

by mandbpierce
Recommend Dealer
Yes

Other Employees Tagged: Michael Macias

Jan 14, 2024

Tri State Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Tri State Ford, we look forward to having you as a valued customer for many years to come!

January 12, 2024

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Employee Rating

Verified with the service rep that my coolant had been topped off and that I didn't need to do anything else to it. Drove vehicle home and checked coolant the next morning. Reservoir was empty. Had to add More

by ppmyers
Recommend Dealer
Yes

Other Employees Tagged: Michael Macias

Jan 12, 2024

Tri State Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 12, 2024

Dealership Rating
Employee Rating

Always a positive experience with staff I trust I can always depend on them, no matter the service More

by housemouse1953
Recommend Dealer
Yes

Other Employees Tagged: Michael Macias

Jan 12, 2024

Tri State Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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