Michael Lutz

Nick tucci was very helpful so was the person in finance easy going they knew exactly what i needed easy going they knew exactly what i needed More

by Rachel Verified Customer Verified Customer

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We get there, like the car, sit down to do the paperwork and they have more than 3,000.00 added to the cost. Said couldn't remove it. One was an insurance warranty and the other was some kind of GPS system and they have more than 3,000.00 added to the cost. Said couldn't remove it. One was an insurance warranty and the other was some kind of GPS system that tracks where we are at any time. We decided to leave and they removed the insurance warranty (we thought) and gave more for my trade-in to compensate for the GPS system they said was non-removable. On the way home, I get a text that my car was 'located' by the GPS system and I looked at where it was located and it was THE DEALERSHIP! Get home with my car and receive a letter from a tire and wheel warranty company thanking us for buying it. I called and was told it was 750.00 dollars added to my loan! I did NOT want that. Told them at the dealership we did NOT want all the stuff they were trying to add. So, thankfully, I was allowed to cancel the extra warranty and the money was sent to the bank that was financing the loan. Very devious and unprofessional service! More

by Thaila1 Verified Customer Verified Customer

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Nicholas listened to our needs and got us in a well equipped car. Nicholas was really pleasant to work with. I recommended Nicholas and VW of Richardson to a friend of mine who is equally happy with hi equipped car. Nicholas was really pleasant to work with. I recommended Nicholas and VW of Richardson to a friend of mine who is equally happy with his purchase. Only thing that I felt was the finance department could have worked a little hard to get me a better interest rate. I would not say finance did a lousy job but did not do an above average job either. I would still purchase a car again with VW of Richardson. More

by kknare Verified Customer Verified Customer

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Clay Cooley Volkswagen of Richardson: Excellence All Around Clay Cooley Volkswagen in Richardson, Texas, delivers an unmatched experience. From the moment you step through the doors, the team’s profe Around Clay Cooley Volkswagen in Richardson, Texas, delivers an unmatched experience. From the moment you step through the doors, the team’s professionalism and genuine care stand out. The sales team is outstanding. They go above and beyond to ensure you find the perfect vehicle for your needs. They listen, ask the right questions, and provide thoughtful recommendations without pressuring you. Their transparency and attention to detail make the entire car-buying process smooth and enjoyable. The service team is equally impressive. Whether it’s routine maintenance or unexpected repairs, they treat every customer like a priority. Their knowledgeable technicians take the time to explain everything clearly, and the team ensures your car is returned in perfect condition. It’s rare to find such a consistent level of excellence across all departments, but Clay Cooley Volkswagen manages it effortlessly. If you’re looking for a dealership that values integrity, customer satisfaction, and quality, Clay Cooley Volkswagen in Richardson is the place to go. Highly recommend! More

by hjonesy99 Verified Customer Verified Customer

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Always amazing service and great experience! Love Kari, KJ, DJ, Rachel and Erin! Will always go to CCVWR for service. Love Kari, KJ, DJ, Rachel and Erin! Will always go to CCVWR for service. More

by iamj Verified Customer Verified Customer

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I will buy another vehicle from Clay Cooley VW. I've had nothing but good experiences with the service department going above and beyond to help me. I've had nothing but good experiences with the service department going above and beyond to help me. More

by gda9716 Verified Customer Verified Customer

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The service provided by Zac, TJ and Michael was exceptional. Would definitely buy again another car from Clay Cooley in the near future. exceptional. Would definitely buy again another car from Clay Cooley in the near future. More

by amjad.muhanna Verified Customer Verified Customer

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New facility is a very nice upgrade from the old one, where I purchased my 2012 VW. where I purchased my 2012 VW. More

by billyjames1966 Verified Customer Verified Customer

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No support after sales, hard push on the additional packages. I am not able to reach the finance manager or any other concerned person packages. I am not able to reach the finance manager or any other concerned person More

by vicky Verified Customer Verified Customer

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They assisted me with my first car they were friendly and explained me the whole preocess explained me the whole preocess More

by santilozano316 Verified Customer Verified Customer

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