Michael Lugo | Page 22

For the most part I was satisfied with the salesman and other man who took care of the paperwork. The were both courteous and knowledgeable about the vehicle I was purchasing. They answered my questions pa other man who took care of the paperwork. The were both courteous and knowledgeable about the vehicle I was purchasing. They answered my questions patiently and were solicitous of any concerns I had. The only issue was the condition of the wheel covers. Before we purchased the vehicle my nephew noticed damage on the front of the wheel cover on the passenger side. We brought this to the attention of the salesman and he told us they would take care of that issue. Unfortunately we didn’t take a photo of the damage. When we picked up the vehicle my nephew noticed that the wheel cover remained damaged and additionally the other 3 wheels were also damaged. They were undamaged at the time of the purchase. My nephew thought that the 3 wheel covers were replaced with damaged ones since he definitely would have noticed the damage when we first looked at the car. The salesman denied my nephew’s opinion of the issue. We did leave with the car I purchased in spite of our unhappiness of the situation. Lesson; always take photos of vehicle you intend to purchase!! More

by tbanyai78 Verified Customer Verified Customer

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Very attentive, thorough and acknowledgable. I ordered my car on March 18th 2022 and I was always kept up to date with a ETA on the delivery which I was able to pick up the car on May 13th. Th I ordered my car on March 18th 2022 and I was always kept up to date with a ETA on the delivery which I was able to pick up the car on May 13th. The Salesman and the Finance Manager were so polite and answered all of my questions and showed me how to manage my new car. Set up OnStar and so on. My husband and I we’re truly treated with respect.. we felt very comfortable and we would recommend this dealership to family and friends. Thank you so much for everything Regards Lisa Murphy More

by LVIRGO64 Verified Customer Verified Customer

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Sales, finance and service departments need to better coordinate on vehicle pick up day. I was asked to forward all needed paperwork and insure the vehicle a day before pick up, yet the pick up of the v coordinate on vehicle pick up day. I was asked to forward all needed paperwork and insure the vehicle a day before pick up, yet the pick up of the vehicle took almost 3hours. More

by annielrnc Verified Customer Verified Customer

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I loved the way everything was handled and how friendly everyone was to us. I would truly recommend this dealership to anyone looking for an SUV. everyone was to us. I would truly recommend this dealership to anyone looking for an SUV. More

by amyjacklyn Verified Customer Verified Customer

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Smooth, easy transaction. Tom Sabbatino was a pleasure to work with!! No pressure sales! Knowledgeable and friendly! Tom Sabbatino was a pleasure to work with!! No pressure sales! Knowledgeable and friendly! More

by Jodi Verified Customer Verified Customer

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The dealership itself was bright, clean and all staff were friendly and knowledgeable. The care was ready, settings set and the “review” was great and my phone was paired. John Nassour was excellent as w were friendly and knowledgeable. The care was ready, settings set and the “review” was great and my phone was paired. John Nassour was excellent as was the lease manager. Everyone made this as easy and pleasant as possible. More

by MKROBERTSON Verified Customer Verified Customer

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I leased my 2022 XT6 from John Nassour and the experience was terrific. John helped me equip the vehicle as I desired it for a much more reasonable price than other dealerships in the tri-state area. Deliver was terrific. John helped me equip the vehicle as I desired it for a much more reasonable price than other dealerships in the tri-state area. Delivery was quick and easy. Michael Lugo was also great to work with in the finance department on finalizing everything and adding any last minute touches before I took the car home. I highly recommend Sarant Cadillac to anyone in the area looking to purchase or lease a Cadillac! More

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Service, Service, service…excellent customer service,” and “best buying experience.From my sales guy to finance guy everything went perfect.I give This establishment 10 stars. and “best buying experience.From my sales guy to finance guy everything went perfect.I give This establishment 10 stars. More

by Les1 Verified Customer Verified Customer

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It was a pleasure working with Shmuel very understanding and no pressure it was a great experience and no pressure it was a great experience More

by SV69RS442 Verified Customer Verified Customer

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Extremely happy with sales representative… Not happy about current car market scenario… Overall I guess it was a great experience about current car market scenario… Overall I guess it was a great experience More

by SAPORITO126 Verified Customer Verified Customer

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