Michael Krumm

This Dealer is Highly Recommended, they cared enough and took care of me when every other dealer around the area wouldn't, my hats off to Zackery Glynn and the rest of the sales team, they all understood th took care of me when every other dealer around the area wouldn't, my hats off to Zackery Glynn and the rest of the sales team, they all understood the situation I was in, Mr. Zack walked me around and helped me pick out the perfect vehicle for the budget I had to work with, the entire team all went above and beyond to make things work. If you need a vehicle either new or used, I recommend going to this dealer, you can't go wrong. More

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Highly Recommend @MICHAEL KRUMM of Madison WISCONSIN. Great job very Patient people..They will work there Best ..And All OF THEM GO OUT OF THERE WAY..👍 Great job very Patient people..They will work there Best ..And All OF THEM GO OUT OF THERE WAY..👍 More

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Both the sales person and the general manager were knowledgeable and polite. I would recommend both. knowledgeable and polite. I would recommend both. More

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They were a pleasure to work with -- very responsive, helpful, responsive, and professional. Our sales associate Michael Krumm was fantastic, really going the extra step to explain our new EV9 to us! helpful, responsive, and professional. Our sales associate Michael Krumm was fantastic, really going the extra step to explain our new EV9 to us! More

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Very Professional and Personable. Michael, Alex and Anthony were wonderful. Top notch care. Highly recommended. Michael, Alex and Anthony were wonderful. Top notch care. Highly recommended. More

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Ask for Michael when you go to Russ Darrow Kia of Madison! Michael is the best salesman I have ever worked with. This is my 8th vehicle purchase in the last 10 years, so I’ve been to plenty of dealer Madison! Michael is the best salesman I have ever worked with. This is my 8th vehicle purchase in the last 10 years, so I’ve been to plenty of dealers. From the moment I stepped on the lot, Michael impressed me with his fact knowledge on the SUV down to the details and safety awards it has won. His personality was confident but he never once pushed or pressured - that’s difficult to achieve! He was genuinely excited about the vehicle I was looking at and thus hyped me up too. The telluride I got is beautiful - I am obsessed. I went in just to look at one for the first time but it’s Michael that sold me on taking the leap to try a telluride. I was also really impressed with the sales manager, but I don’t remember his name. He was really nice and respectful too. In addition to top it off, they gave me an EXCELLENT trade in value and I didn’t even have to haggle after their first offer. Just a great experience at Russ Darrow Kia of Madison! I’ll definitely buy my next SUV there - but I can guarantee it will just be another telluride! Lastly, as a woman who shops alone at dealers, it can be a tricky with how you are treated. Any woman who has car shopped alone knows exactly what I’m talking about - Michael and Russ Darrow Kia of Madison never made me feel like it wasn’t an even playing field - and my knowledge, trade-in value expectation, etc. was never questions or undermined. It was just SO great there! I wish I lived closer so I could get my vehicle serviced with them as well. Again, if you aren’t shopping with Michael - you are missing out! More

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Russ Darrow is trying to charge $10,000 over MSRP now to any customer buying from them. We need to put a stop to this predatory practice. I would also say, this is incredibly short-sighted on the part of any customer buying from them. We need to put a stop to this predatory practice. I would also say, this is incredibly short-sighted on the part of a business. They could earn a customer for life or try to take advantage of us for a day. They chose to try to take advantage. My guess is that Russ Darrow won't be in Madison much longer. More

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I was nervous to purchase my first car, but Russ Darrow Kia made the process easy. They were so helpful and nice the whole time I was shopping. They even worked with me to find a car that fit my budget and Kia made the process easy. They were so helpful and nice the whole time I was shopping. They even worked with me to find a car that fit my budget and checked off everything I wanted. Mike and Ryan were especially helpful during this process. Ryan worked with me on my budget and Mike made the process of shopping for a car fun. Mike even let me play basketball while we waited for paperwork. Russ Darrow also cares about how my car was going to perform after it left the dealership, which is something that you don’t see at many dealerships these days. I would highly recommend Russ Darrow for anyone looking to get a good deal on a reliable car and have a good experience shopping! More

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Michael Krumm & Alex Lallas are amazing. Took the time to make us feel confident in our decision. And the prices was right where we needed it to be. make us feel confident in our decision. And the prices was right where we needed it to be. More

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I really hate looking for new cars. I dont do it very often, but everytime I do, its usually very irritating. This time was no different. I looked all over town and really didn't feel i was being treated often, but everytime I do, its usually very irritating. This time was no different. I looked all over town and really didn't feel i was being treated right. Customer service was never a car salesperson strong point from my experience. I really didnt intend on buying a car when i went into this dealership. I just wanted to see if i fit in the car and if the price was doable for my family. I wasn't in the mood for any dealer shenanigans, and quite honestly, to my surprise, I didnt get that here. I worked with Micheal Krum. He was fantastic!! He was very upfront about everything, he was extremely nice and friendly, and he listened to me (he brought me a car that showed he listened). He was also very good about demonstrating all the features at delivery...which I appreciated. I truly appreciated his style and salesmanship and recommend using him if you are buying a new kia. I also very much appreciated the manager Ryan Wondra. He really did a great job too. More

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