Michael Klaben

Disappointing first experience with Klaben of Warren. This dealership had a recent trade in that was listed on their site but without pictures. I inquired about the truck and the salesman sent pictures v This dealership had a recent trade in that was listed on their site but without pictures. I inquired about the truck and the salesman sent pictures via text so I scheduled a test drive on Thursday evening. When I walked in, I asked a salesman for the salesman that I was communicating with and his response was “ Oh he quit” and smiled then proceeded to find my salesman. After the test drive, the salesman advised the vehicle needs inspected by their techs to ensure there wasn’t any major issues. He told me if any were discovered that it wouldn’t increase the price but the dealership would repair the issue. I asked when the inspection would be completed and he replied… hopefully Friday or Saturday. At this time, the dealership was closing so not wanting to keep them past store hours, I gave him my VIN # on my current vehicle so he could run numbers on a trade in then left. At this point It was my belief I would possibly purchase the truck pending any large repairs. I never heard from Klaben on Friday so I texted and called Saturday without an answer. My call was returned and to my disbelief.. I was told the vehicle had been sold on Friday. My immediate reaction was “how”? I was told another customer bypassed the inspection process and bought the truck as is. It felt like the rug was pulled out from underneath me as I was under the impression we were in early stages of negotiating and they were crunching numbers on my trade in. On Klaben’s site, there mission statement reads…. “ We strive to give you the experience you deserve. At our dealership, we make it our goal to provide our customers everything they need for a quality car buying experience “. In my opinion this couldn’t be farther from truth. My first experience with Klaben of Warren seemed dishonest and also seemed they practice unethical sales methods. I’m not sure if situations like mine happen often but it felt like I was screwed over and they had no respect for me and didn’t have any integrity. Not sure if this was the fault of the newer salesman that helped me with lack of communication with his co workers or this sales method that is coached by the sales manager or possibly the sales culture at this location. More

Report | Print

Appreciated being able to work with Mr. Klaben directly without the typical dealership middleman routine, with Dominic being more than accommodating in every way. Klaben directly without the typical dealership middleman routine, with Dominic being more than accommodating in every way. More

by kevjones722 Verified Customer Verified Customer

Report | Print

This dealership went above and beyond for me to make this deal go through. Every team member was truly smazing deal go through. Every team member was truly smazing More

by hairdu Verified Customer Verified Customer

Report | Print

KLABEN Ford was a great dealership thru the entire purchase of our 2025 Mustang GT Convertible. They were easy to deal with, non-pushy as most dealers are and worked with us to meet our needs and go purchase of our 2025 Mustang GT Convertible. They were easy to deal with, non-pushy as most dealers are and worked with us to meet our needs and goals. Everyone from the owner, to sales, to the finance dept. to arrange ownership went flawless. More

by GARY Verified Customer Verified Customer

Report | Print

Great dealership Mr Klaben is top notch, went above and beyond thank you.and my Salesman Dominic cook thanks for picking up and dropping off my truck he made it nice and easy. 5 star dealership ✌🏻 beyond thank you.and my Salesman Dominic cook thanks for picking up and dropping off my truck he made it nice and easy. 5 star dealership ✌🏻 More

by Andregentsy Verified Customer Verified Customer

Report | Print

Friendly fair hassle free trade in and purchase of a new vehicle and leasing options vehicle and leasing options More

by penrose_marc Verified Customer Verified Customer

Report | Print

Clearly a group of professionals who take pride in their approach to interactions between themselves and their customers. approach to interactions between themselves and their customers. More

by jim_burd Verified Customer Verified Customer

Report | Print

Mike Urbania, is the very best salesman and most important to me, a good friend! I thank everyone at Klaben Ford, for spoiling me!!! I also thank the entire Service Department for doing what they important to me, a good friend! I thank everyone at Klaben Ford, for spoiling me!!! I also thank the entire Service Department for doing what they do! Klaben Ford is the very best!!! More

by GSSAM17 Verified Customer Verified Customer

Report | Print

Best place to get a vehicle, awesome sales team especially Mike Urbiana, he can get alot done quick especially Mike Urbiana, he can get alot done quick More

Report | Print

We were extremely impressed by every department that we delt with at Klaben's. The staff was amazing!! delt with at Klaben's. The staff was amazing!! More

by jodihollobaugh Verified Customer Verified Customer

Report | Print