Michael Kayes | Page 3

Super easy to schedule appointment online. Quick and friendly service. Highly recommend this Hamilton dealership. Quick and friendly service. Highly recommend this Hamilton dealership. More

by katie.silpe Verified Customer Verified Customer

Report | Print

Horrible customer service in the service dapartment. Was told to bring in my car for a warranty on rotors and brakes last time I received an oil change before it got to 24k. Up front was told if it is n Was told to bring in my car for a warranty on rotors and brakes last time I received an oil change before it got to 24k. Up front was told if it is not covered by the warranty it would be $568. Pricey but reasonable for a dealership. Brought it in at 8AM. Called and texted the number around 12. No answer. Called again around 3 and was told it was not done yet and they could not give me an estimate of when it would be or any further details. Come 4:20 I received a call (I was told they leave at 5) my car still is not done. Went in to follow up and I am was argued with about the warranty. Now I completely understood the warranty. I was upset with the lack of customer service all around. When all is said and done it ended up being over $700 but dont worry, they gave me a $200 discount to get my back down to the original $500 price point. Frustrating beyond belief. And now instead of taking my car 5 mins away for service, I will happily drive over to Princeton or down to Burlington. More

by morganr5413 Verified Customer Verified Customer

Report | Print

Thank you for quick appointment for oil change. I only waited at dealership for 30 minutes. I only waited at dealership for 30 minutes. More

by sharon.haydu Verified Customer Verified Customer

Report | Print

I had a serious issue with 3rd party equipment and the service manger work repeatedly to understand the issues and resolve service manger work repeatedly to understand the issues and resolve More

by DMickey Verified Customer Verified Customer

Report | Print

Mike and Ginny are terrific. Work properly and promptly accomplished. My only complaint would be an aging facility with few amenities available compared with service areas in mor Work properly and promptly accomplished. My only complaint would be an aging facility with few amenities available compared with service areas in more up to date facilities. Still a lovely place to do business . More

by Duke Verified Customer Verified Customer

Report | Print

The staff was courteous professional and consistent with communication will recommend to others my experience 10 out of 10 communication will recommend to others my experience 10 out of 10 More

by teddy11 Verified Customer Verified Customer

Report | Print

The people were very friendly and my car runs really good. My car was ready on time. good. My car was ready on time. More

by ROBEAR2411 Verified Customer Verified Customer

Report | Print

Everyone I spoke with whether on the phone or in person in service.were professional and helpful with amy questions and concerns. in service.were professional and helpful with amy questions and concerns. More

by jorcanes1 Verified Customer Verified Customer

Report | Print

I spent $550+ for a 70k mile service, I think it’s overpriced. I really doubt the quality of the maintenance itself …they didn’t even clean my car well. When I called to quote they refused to tell and overpriced. I really doubt the quality of the maintenance itself …they didn’t even clean my car well. When I called to quote they refused to tell and said would depend on the actual services, but when I walked in, it’s a set price without providing an itemized list or detailed explanations. The receipt is not very clear about each service’s price other than just “included”. I’m disappointed by my first experience More

by ZPXUAN314 Verified Customer Verified Customer

Report | Print

I am writing this to commend the exceptional service I received from the Service Manager Michael Kayes at Hamilton Volkswagen. From the moment I called, he was incredibly responsive and prompt in returnin received from the Service Manager Michael Kayes at Hamilton Volkswagen. From the moment I called, he was incredibly responsive and prompt in returning my call, which I greatly appreciated. What stood out most was his approach. He was very relatable and truly listened to my concerns, making me feel understood as a customer. This was a refreshing change from the typical one-sided conversations you often have at a dealership. He went above and beyond by advocating on my behalf and working to ensure the service was not only done correctly but also at a fair and reasonable price. It's clear that he values his customers and is committed to providing great service. His professionalism and genuine care for my experience are the primary reasons I would choose to return to this dealership for any future service needs. More

by hshwom Verified Customer Verified Customer

Report | Print