Michael Kayes | Page 24

They were great to my wife and I. Definitely fixed the issue with my Tiguan! Definitely fixed the issue with my Tiguan! More

by Paulmills Verified Customer Verified Customer

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As a new Volkswagen car owner and my first service experience at the Hamilton dealership location, it has been by far the WORST experience I dropped off my car at night before thinking that my appoi experience at the Hamilton dealership location, it has been by far the WORST experience I dropped off my car at night before thinking that my appointment that I had made one month prior for my car to be worked on for a factory recall and my 1st oil change would be taken care of, to my dismay, nothing was done. I called at 4:30 that day to inquire about my car since (No ONE called me) to let me know the status of my vehicle. I was told in quote we didn’t get to it I was reluctant given a loner car, The following day I returned the loaner car filled with gas and in the same exact clean condition that I had picked it up in no one even acknowledged any thing I was given the keys to my car and on my way I went. I later receive some sort of text stating that I was being charged Under $18 for gas not sure why since the car was returned with a full tank. I called the office left a detailed message and for someone to return the call, to date, no one has returned my call. IS THIS HoW YOU DO BUSINESS? I would never recommend this dealership nor the service department to anyone, I currently have 4 Hondas in my driveway that my family drives we were testing to see converting from a Honda family to a Volkswagen family. Not a way to win business. I’m sure I’m not going to even get a call back or an acknowledgment in reference to this however I do hope anyone reading it learns from many many mistakes made. Customer service experience is always number one or at least it should be More

by Bambina Szarka Verified Customer Verified Customer

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Efficient, friendly and clean comfortable space to wait. Good experience would return in a pinch again Good experience would return in a pinch again More

by abellmack Verified Customer Verified Customer

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You have to plan in advance to schedule an appointment, but the service and people are great! but the service and people are great! More

by chris Verified Customer Verified Customer

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Great people, great service. Mike Hayes is a great service manager. Willing to explain issues any time. Thanks VW. No bagels though. Mike Hayes is a great service manager. Willing to explain issues any time. Thanks VW. No bagels though. More

by Rodrigp7 Verified Customer Verified Customer

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Very clean and very nice customer service 👌 will anesthesia recommend and come back myself. Yes anesthesia recommend and come back myself. Yes More

by Godchild918 Verified Customer Verified Customer

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This dealership is located in Hamilton, NJ, and they're the closest dealership to my home address. I've had to immediately return my car on 3 or 4 occassions for followup work that seems like it should've the closest dealership to my home address. I've had to immediately return my car on 3 or 4 occassions for followup work that seems like it should've been disagnosed or properly addressed the first time. More

by bkieser78 Verified Customer Verified Customer

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I was happy with everything except when they wouldn’t fix my rear view mirror. I thought it should be done. It is a safety issue and should be fixed. We spent over 2,000 and I was really disappointed. my rear view mirror. I thought it should be done. It is a safety issue and should be fixed. We spent over 2,000 and I was really disappointed. More

by Margedbom Verified Customer Verified Customer

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Good costumer service thanks Giny for your professionalism and availability to take care of my vehicle. professionalism and availability to take care of my vehicle. More

by adial0514 Verified Customer Verified Customer

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Mike was very informative when explaining the issue in layman terms and reassured me that everything will be ok. layman terms and reassured me that everything will be ok. More

by chowfun23 Verified Customer Verified Customer

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