Michael Kayes | Page 17

Great service and professional staff that goes out of their way to assist customer with any question in regards to service or New vehicle. their way to assist customer with any question in regards to service or New vehicle. More

by LBISURFER64 Verified Customer Verified Customer

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My service was perfect and friendly. Best service I got in a long time. Ginny was fabulous 😎 Best service I got in a long time. Ginny was fabulous 😎 More

by amyanddarrenbrummel Verified Customer Verified Customer

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The service representatives are courteous, careful to explain the pros and cons of different options and seem to working in the customer’s best interest. explain the pros and cons of different options and seem to working in the customer’s best interest. More

by ryaskin Verified Customer Verified Customer

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This review is for the management. I recently had my car spark plugs replaced and flushed the coolant and break fluid. Before leaving, I popped up the hood and surprisingly foun I recently had my car spark plugs replaced and flushed the coolant and break fluid. Before leaving, I popped up the hood and surprisingly found a hammer tucked between the battery and the engine air intake system. Brought the hammer inside, gave it to the service manager and told him about the hammer I found in my engine compartment. He took the hammer, and immediately started looking at the paperwork of my car and the name of the technician instead of apologizing to me about the negligence of his technician. He never apologized. At least the other person sitting behind the counter apologized to me. The service manager should be the one apologizing and be courteous to his customer and not one of the employees. I'm not sure what’s going on with the managers of Hamilton VW including the sales manager. They don’t know how to greet their customers or maybe it's just me (us). Last Nov 2022, we bought an ID4 and spent a good time before signing the sales. Surprisingly, we never noticed the the sales manager greeting us when we were at the show room while he passed us multiple times to get a smoke outside. Three times to be exact. At least, he entertained me by watching him going back and forth every time he’s going out to smoke. I have no complaints about the salesman, Rick and Ginny from the service dept. They are great and wonderful people. They always say hi, hello with a smile and will chat a little bit. More

by MEGL102061 Verified Customer Verified Customer

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My experience as always was very positive. Very good service! Attentive staff and respectful of my time. Very good service! Attentive staff and respectful of my time. More

by yordancarlos Verified Customer Verified Customer

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Brought the car into service for a fix on the ignition. Was told part would take 1-2 weeks to come in. Ended up being 3 weeks. They will give you their phone number and tell you they will most likely answe Was told part would take 1-2 weeks to come in. Ended up being 3 weeks. They will give you their phone number and tell you they will most likely answer the phone, then never answer when you call to ask about your car. Asked for a loner car since it took longer than expected and was told curtesy cars are for special customers who “brought cars in for service but the dealership messed up”, so would’ve thought I’d be in that category considering they messed up the estimated time of the service. Once I finally got the car back the steering wheel was put back on crooked and they tried to say I need to bring it back in and pay for a whole new job to get it fixed, as they tried to tell me it was like that before it came in for service. Worst experience I’ve ever had at a dealership and was quite surprised. More

by ltndll Verified Customer Verified Customer

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Very Very friendly Delearship that’s covers Sales and after Sales (Service).Brought 2nd car ID4 for my daughter from them after we Brought Atlas that tells how good this dealership is. Keep up the good w after Sales (Service).Brought 2nd car ID4 for my daughter from them after we Brought Atlas that tells how good this dealership is. Keep up the good work. More

by manjitob Verified Customer Verified Customer

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Stupendous, mellifluous,efficient, and accurate. Always the place to be, when your VW needs to be touched,oooogggaaahhhh, whether it's oil change, or other vehicle fluids that need to be changed, r Always the place to be, when your VW needs to be touched,oooogggaaahhhh, whether it's oil change, or other vehicle fluids that need to be changed, replaced, drained and flushed refilled. In June and our Black Tiguan received it's free oil change which is each year in June appropriately with the added charged haldex and brake fluid changes....that are needed every few years. Cus all things ain't free, still need some things to change for a fee. More

by ceng0 Verified Customer Verified Customer

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First time using this dealer and was a great experience. My new service spot from now on. Fair pricing and everything was explained clearly. A+ service My new service spot from now on. Fair pricing and everything was explained clearly. A+ service More

by thesaintof78 Verified Customer Verified Customer

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I have been a customer for decades. . Until this recent service appt, I never felt that the dealer was trying to rip me off. I told the service advisor to NOT check the Check Engine Lig . Until this recent service appt, I never felt that the dealer was trying to rip me off. I told the service advisor to NOT check the Check Engine Light since it was no longer on. Ginny heard me tell him not to do it. I was charged $159 for a diagnostic that I specifically asked not to be done. I hope I can feel comfortable having my car serviced here in the future More

by Joe Verified Customer Verified Customer

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