Michael Kalman | Page 2

2014 Camaro purchase...first-class experience w/ Tyler! Worked with Tyler Harper to set up a factory order for a new 2014 Camaro. Every aspect of my contact with Tyler, from the first email to the last, was Worked with Tyler Harper to set up a factory order for a new 2014 Camaro. Every aspect of my contact with Tyler, from the first email to the last, was professional and helpful. He knew the vehicle inside and out when I arranged a visit, and we very quickly arrived at a fair market price for the vehicle. He was lightning fast in all responses to any queries I had - either by phone or email - and was also very helpful in providing numbers up front and throughout the process that were consistent and accurate throughout. I've purchased many vehicles over the past 25+ years through many different methods, to include at least half a dozen General Motors products. Without a doubt working with Tyler has been the best experience I have had in that time. I would not hesitate to recommend to family/friends that they contact him first if looking for a GM product it in the Metro DC area (indeed I already have) and he will be the first number I call when we begin the process to purchase another... [Significantly, he was willing to begin the correspondence - discussing both vehicle options and specific pricing - via email. He is very flexible and comfortable working across all lanes of electronic correspondence. This willingness to begin negotiations via email resulted in the sale, as most dealerships in the area will insist on a face-to-face meeting or direct phone call before providing a bid on a vehicle... of the handful of dealerships that provided bids on my initial factory order request, Tyler's was by far the most competitive, and it remained so as the process unfolded...] More

Report | Print

I came across Koons while price shopping some work for a friends GMC Denali. Being a mechanical Engineer, and owning two GM products (2010 Custom Camaro, 2008 Buick Enclave), I had some experience with deal friends GMC Denali. Being a mechanical Engineer, and owning two GM products (2010 Custom Camaro, 2008 Buick Enclave), I had some experience with dealers, however My Last two dealers (Criswell Chevrolet where I bought my Camaro, and Ourisman Chevrolet who worked on both) Ouresman Chevrolet (who had recently done work on both my cars) were on my “Do not fly list” due to poor service, inflated pricing, and failing to do what they promised. Mike Calman had provided much better pricing for a waterpump for my buddy’s Denali and my conversation with him made me feel he wanted to make a returning customer rather than a high margin like many of the others. So, I had this rear axle noise id been putting up with in the back of my Camaro for over a year. Criswell misdiagnosed it, charged me for a differential service (apparently not part of the factory 100k warrantee). When I showed them it did nothing to cure the problem, not only did they not refund the charge, but they made excuses saying it’s probably due to worn tires or worn brakes. (both of which were checked as good in the multipoint inspection they did during that visit). After some letter writing , they said they would try again, but would not make adjustments for the indirect work done. I swore never to go there again (and I’ve kept that promise). Enter Ourisman, they diagnosed the problem correctly and identified the service bulletin to fix it, but to install two $10 washers onto the axle shafts, it called for about $350 in labor. I decided after a positive conversation with Mr Calman I would test this ongoing problem with him and Koons. Well he had me bring it over, I had to commit to a diagnostic (would be part of any service fee I paid) but if he managed to get it covered by GM, all would be free. I got an email shortly after I dropped it off with a link to monitor the work status. That was a first, nice touch I thought. Anyway the next day he called me and said I have good news, we got GM to cover it, and it’s all fixed. Let us know when you will be at the Metro and our shuttle will pick you us and you can get your car. Boy was that easy. I’ve been putting up with that noise forever, and previous dealers just look at me like another opportunity. Thankyou Koons, you made a believer out of me. Patrick More

Report | Print