Michael Jepson

The Lithia Subaru SERVICE department is great. Michael has been our regular advisor, but on our last visit Jonathan really did a great job, too. They've both made a point of referencing the CPO Michael has been our regular advisor, but on our last visit Jonathan really did a great job, too. They've both made a point of referencing the CPO extended warranty, offering worthwhile guidance while steering clear of the kind of upselling that other dealerships get a bad rep for. Again, the SERVICE team is A+, in my opinion. My last interaction with the sales side was lacking, the sales manager (Frank) was borderline combative, and, as a clear indication of our experience, we ultimately bought our car at Capitol Subaru in San Jose. All that said, my wife loves her Forester and I'm content with the SERVICE team. More

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I have always been treated with kindness, respect and ultimate care. They are always thorough and do a profesional job. ultimate care. They are always thorough and do a profesional job. More

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Best dealership there ever was! Super friendly staff. They always get me taken care of Super friendly staff. They always get me taken care of More

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From the moment I pulled up at my scheduled appointment time, to the moment my service rep called me letting me know my car was completed and ready for pick up I had nothing but professional, friendly and time, to the moment my service rep called me letting me know my car was completed and ready for pick up I had nothing but professional, friendly and expedited service. More

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Put in new battery and took service department 10 days. Radio does not work now. Have to take back Radio does not work now. Have to take back More

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The facility is great and initial greeting by the service team was superb. Disappointed that it took two days to complete. I was not offered the current discounts on the services provided. team was superb. Disappointed that it took two days to complete. I was not offered the current discounts on the services provided. More

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Prompt and professional service Friendly staff and comfortable waiting lobby. I recommend this dealership highly ☺️ comfortable waiting lobby. I recommend this dealership highly ☺️ More

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I appreciate the staff, the waiting area and the fact they are supportive of our pets. Noli is a great driver if you need to wait at home or work they are supportive of our pets. Noli is a great driver if you need to wait at home or work More

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Good processed tho I thought my warranty was for longer than 3 years. However I will check on next visit than 3 years. However I will check on next visit More

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Employees are professional and answer all questions to my satisfaction. The waiting room is comfortable. satisfaction. The waiting room is comfortable. More

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