Michael Jacques

Between given the wrong information multiple times across multiple topics critical to the purchase of the vehicle (what offers apply to which vehicle, what type of service comes with a new vehicle purchase, multiple topics critical to the purchase of the vehicle (what offers apply to which vehicle, what type of service comes with a new vehicle purchase, type of fuel used), having to do the credit application over since the original was lost (including my PII), having my license not given back until I asked for it, my phone being taken since the associate thought it was his, given the wrong information over which car we had just test driven (we had the pictures proving which one we drove), being told the keys were not available for that vehicle (associate lost them?), a complete lack of knowledge about the vehicle in general, arrogant and rude staff berating customers next to us about "we're losing money on this deal!", the constant and invasive questions about my personal and professional life (where do you work, where do you live, how much do you make, where did you work before, how long have you been married, on and on and on, etc. Far more than what was needed for the credit app. Honestly, it was extremely uncomfortable, as if the staff were wanting to stalk us), being asked if we "won the lottery" in regards to being able to pay cash for the vehicle but choosing to finance at 0%, having the brand of our other car spoken down on, having staff brag about making $87 an hour, bragging about the GM owning $50k+ Rolex watches, the wrong car being sold to us (associate apparently scanned the wrong car? We didn't discover this until the very end, thankfully they were practically identical so we just went with it), being lied to constantly about where things were in the process only to discover the opposite was in fact true, a general lack of interest or speed in the entire process, the "detailing" of the vehicle missing majority of the protective film/leaving the windows dirty and the car not vacuumed, and all of this taking place over 5 hours of waiting, I will never buy a vehicle at Reliable again, and honestly, may never purchase another Nissan. The vehicle is great, the dealership and process is an unfortunate byproduct. I do not recommend and will make sure any and all know about the experience. Avoid at all costs; they do not care about you or your business. More

by KNIGHT1720 Verified Customer Verified Customer

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Everyone was very helpful but felt like we had to go back and forth a few to many times to make the deal. and forth a few to many times to make the deal. More

by MIROMERO94 Verified Customer Verified Customer

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Michael was awesome my last experience was horrible and Michael made it way better I'm happy with my purchase I'm happy with how he handled things and got things done right away he is my car salesman for n Michael made it way better I'm happy with my purchase I'm happy with how he handled things and got things done right away he is my car salesman for now on he's good looking too More

by danieltafoya1979 Verified Customer Verified Customer

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Everything went smoothly. Vehicle purchase was perfect. Best experience I have ever had with a dealership. Vehicle purchase was perfect. Best experience I have ever had with a dealership. More

by GLENCAMPMAN Verified Customer Verified Customer

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It was a great experience with the dealership. I didn't get the car I wanted no fault of theirs but I got a new car and I am happy. I didn't get the car I wanted no fault of theirs but I got a new car and I am happy. More

by atenciomelissa27 Verified Customer Verified Customer

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The service has been awesome and they have made sure to follow up with any additional things I needed help with after the sale follow up with any additional things I needed help with after the sale More

by Nicos3101 Verified Customer Verified Customer

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