Michael Hunter

Our Kia went in for service a few weeks ago. Mike and his team were very helpful, efficient and professional. I'd also like to mention people answering and directing phone calls were quick to a Mike and his team were very helpful, efficient and professional. I'd also like to mention people answering and directing phone calls were quick to assist. Many thanks especially seeing how very busy you all were. More

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I have a new telluride and have had about 7 recalls so far. Every time there is a recall or an issue, they have you bring the car in, wait for hours to confirm the issue, and then send you home after th far. Every time there is a recall or an issue, they have you bring the car in, wait for hours to confirm the issue, and then send you home after they order the part that they already knew you would need. This is a terribly time consuming process for all. They offer you to drop the car off, but so far, every time I have done that, I have dropped it off and they never looked at it that day, they wait till the following day. One time, I called and asked for a Saturday appt and they said they won’t do Saturdays because they are reserved for regular maintenance. My job is not flexible with taking random last minute days off, So I had my husband take a day off to drop my car off and bring me to work, when I called later that evening to pick it up, they said they were going to look at it on Saturday. I lost my mind. My husband lost a day of pay for them to not look at the car on Friday and wait till Saturday when they wouldn’t let me make a Saturday appt to begin with! This specific issue that we were dropping it off for took 3 separate visits to finally get diagnosed. It ended up being a warranty covered issue that required a part to come in and a day or 2 to complete it. We were headed out of town 2 weeks later, so I made the appointment to drop it off and leave it for 9 days while they fix it at their own convenience. They had weeks to get the part in and get it done. I made it very clear that I would need my car back on a specific day. The morning of, I called and said, I’m landing at 12pm and coming for the car, just confirming that it’s done. They said “the part just came in, we will have it ready in 2-3 days”. I said “I’ll be there when I land”. I showed up right from the airport and begged them to complete the job that they sat on for 9 days. They did it that day, but it took me showing up after traveling for 16hrs, unshowered, with unbrushed teeth and hair to convince them. Most recently I had an issue where my trim was falling off on the driver side rear piece and causing a shrieking sound when I opened and closed my window on the front driver door. I called them, they knew the trim was a recall but still made me bring it in to look at it. That visit took 4hrs and nothing was accomplished because the trim was on back order. I got the call months later when the trim came in and brought it in to be replaced. That took only an hour (finally a win for me). My appointment landed on a day following a 24hr work shift for me, so I went home immediately after and slept. I didn’t look at it all very closely. I am now seeing 4 identical gouges in my paint all along the trim pieces from being installed. At the service department again. This is the worst service department I’ve ever experienced in my 22 years of owning vehicles. I’m really not sure how they haven’t been shut down for a complete overhaul of management and training. They need a fresh start with better organization and management. The service managers are always polite in person, but they have a very relaxed attitude about getting things accomplished efficiently. Also, they NEVER have loaner cars available. So you are always without a car for multiple days when they need to fix an issue. How is this possible? More

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This is my second car from this dealership and I can't be more pleased with the service I received more pleased with the service I received More

by DWEEB091957 Verified Customer Verified Customer

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Amazing group of people. Best deal ever on my lease. I will never go anywhere else! Best deal ever on my lease. I will never go anywhere else! More

by REBECCA39 Verified Customer Verified Customer

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I brought my Telluride there for a recall repair on 8/2/24. While they were doing the repair, the front radar stopped working and they weren’t able to finish the software update. They didn’t know why 8/2/24. While they were doing the repair, the front radar stopped working and they weren’t able to finish the software update. They didn’t know why or how to fix it, so they sent me home and said they’d call me back the next week once they put a ticket into the main KIA support line. Nobody ever called me back and my front radar has not worked since I brought it there. It did work before then without any problems. I drove 60 miles on the highway using cruise control to bring the car to the dealership when I brought it there on 8/2/24. It worked when I left I there but it has not worked since. After several weeks and several phone calls I finally was able to get it back in to be told that they found damage to the radar and that it must have been in a collision. It has never been in a collision. It have never “bumped” it into anything. I told them this and they replied “well maybe somebody backed into it while it was parked?” Maybe! And maybe it was damaged by you while it was in your lot or in the garage. It worked when I left it in your parking lot, so if there was damage it occurred while it was in your possession so you should fix it and not charge me the $2000 that they quoted me. The customer service throughout all of this has been terrible almost every time I’ve called. (There was one person who was helpful, everybody else did not make any effort to help me find a solution.) I left my keys in the Dropbox the night before the appointment (because my son was home sick from school on the day of the appointment and I didn’t want to be stuck there all day with a sick kid… again, 60 mile drive!). They emailed me the next day at noon, saying I had missed my 9 AM appointment. I called them to let them know the car was in their parking lot and the keys were in their Dropbox. I got a callback about 10 minutes later to let me know that they hadn’t been able to figure out why the radar wasn’t working yet so it might need to stay longer than just one day. I wish I had never brought it to them! More

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Mr Hunt the manager at the service desk is awdome . Really is professioal but friendly. He makes rvery attempt to accommodate what ypur needs are He is great to talk with. Yhank you for having this Really is professioal but friendly. He makes rvery attempt to accommodate what ypur needs are He is great to talk with. Yhank you for having this rmployee at kia More

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Do not buy here! I bought a 2015 kia soul and 20,000 miles later it was recalled for the part. They replaced the part on 1/17/2020. On 1/18/2024 the catalatic convert I bought a 2015 kia soul and 20,000 miles later it was recalled for the part. They replaced the part on 1/17/2020. On 1/18/2024 the catalatic converter went again. I called the dealer and of course they say the part is out of warranty. The new converter should be warrantied. I only put 39,000 miles on it and they continue to say theres nothing they can do. Well this is going to cost me over 1,000 dollars to fix. I shouldnt be the responsible party. Disgusted to say the least! More

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Very pleased with the professional employees especially Jason. Everyone we dealt with was exceptionally polite and knowledge able. Jason. Everyone we dealt with was exceptionally polite and knowledge able. More

by RJPERKY Verified Customer Verified Customer

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The service for this dealership is horrible! If I could give them no stars I would. My car was brought to them in for an engine replacement. I ended up getting it approved for a free replacement If I could give them no stars I would. My car was brought to them in for an engine replacement. I ended up getting it approved for a free replacement which was great. But my car is still sitting in their lot to this day!! The service advisors continue to give me false information and every week they push the completion date farther. I understand the shop may be busy but do not accept cars if it would take you almost 2 months to fix. Especially if the original time frame you give your customer is 3-4 weeks. They are unorganized, unethical and they will literally play in your face about your vehicle that you work hard for. Don’t waste your time. More

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