Michael Hedrick
Michael Hedrick at Murgado Lincoln of Chicago
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Michael Hedrick

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.7
18 Reviews
4.7

18 Reviews

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18 Reviews of Michael Hedrick

April 13, 2025

Dealership Rating
Employee Rating

Efficient and communicative - amazing help with my car and helping me understand what was going on More

by kimmyh15
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We’re glad our team kept things efficient and clear—happy to help anytime!

April 12, 2025

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Nice place, quick repair, they were professional and friendly, they fixed my car in 2 hours. More

by oykuakay8
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 10, 2025

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Employee Rating

Very nice service from Mike thank you very much for your atention and answering all my questions More

by JoseB
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Recommend Dealer
Yes

Other Employees Tagged: April Lawshea

Apr 10, 2025

Murgado Lincoln of Chicago responded

Thanks for sharing! We're glad to hear Mike provided excellent service and answered all your questions. We appreciate your feedback!

April 10, 2025

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Employee Rating

The staff was really nice and professional. The issue is that of & on randomly, my seatbelt signal beeps, though my seatbelt is fasten and no one else is in the car. Nothing‘s on the seat so I More

by 1stopshopwellness
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thanks for the feedback. If you haven't yet, check the car's manual. Depending on the model/trim, there may be instructions to accomplish what you want. Also, we can take another look and work toward a solution that gives you more confidence in your vehicle. Please feel free to reach out to our service team directly so we can coordinate a time to better assess this with you. We appreciate your patience and hope to restore your satisfaction soon.

April 09, 2025

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My car was taken in after a very short wait. Everything was done & my car washed. Everyone was so nice and explained everything to me. I would definitely recommend this dealer. More

by dsantuc14
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear your visit went smoothly and that our team took great care of you and your vehicle. It's great knowing you felt informed and well taken care of—exactly the experience we aim to provide. We appreciate your recommendation and look forward to seeing you again!

April 09, 2025

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Employee Rating

Location, excellent staff customer service, low cost of service, clean facilities, very comfortables spaces for customers, great coffee More

by PACOFIALLOS
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2025

Murgado Lincoln of Chicago responded

It’s great to hear that everything went smoothly and the staff was so helpful! Thanks for sharing your experience and recommending the dealership!

April 09, 2025

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Employee Rating

Thanks you for being the best car dealer ship good job always thank yall for everything More

by Leticiabush
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2025

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

April 07, 2025

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Employee Rating

Efficient and kind. They got us in right away and we appreciate it. Thank you. More

by anmoroney
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Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

March 30, 2025

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Employee Rating

Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
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Recommend Dealer
No
Apr 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

March 28, 2025

Dealership Rating
Employee Rating

Costumers service are very friendly. They take the time explaining the the service are going to do More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We’re glad to hear that our customer service team took the time to explain everything clearly. We appreciate your feedback and look forward to continuing to provide you with great service!

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