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Michael Hedrick
Michael Hedrick at Murgado Ford of Chicago
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Michael Hedrick

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.4
7 Reviews

Dealership Experience

3 mos

Industry Experience

26 yrs, 7 mos

4.4

7 Reviews

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7 Reviews of Michael Hedrick

March 28, 2025

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Employee Rating

The dealership was excellent with communication and they also have a quick turn around for pickups. More

by Noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2025

Murgado Ford of Chicago responded

Glad to hear you had a great experience with communication and quick turnaround at the dealership! We appreciate your feedback and look forward to assisting you again in the future.

March 24, 2025

Dealership Rating
Employee Rating

Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Aimmey Garcia, April Lawshea, Grant Mckay, Joshua Smith, Kaleb Ortiz

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Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 14, 2025

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Employee Rating

the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. More

by zhorobaev81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tray Hill, Jessica Hernandez, Aimmey Garcia, April Lawshea, Grant Mckay, Joshua Smith, Kaleb Ortiz

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Mar 26, 2025

Murgado Ford of Chicago responded

We’re sorry to hear about the inconvenience you've experienced with our service hours. We understand how important it is for our customers to have reliable service. Your feedback is valuable, and we’ll take it into consideration as we work to improve our availability. If you'd like to discuss this further, feel free to reach out.

March 13, 2025

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Employee Rating

Good service. Good job keeping track of fleet vehicles Keep up the good work. Bye. More

by william.odonnell0
Recommend Dealer
Yes

Other Employees Tagged: Michael Hedrick

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Mar 14, 2025

Murgado Ford of Chicago responded

Thank you for the positive feedback! We're glad to hear everything is running smoothly with your fleet vehicles. We'll keep up the good work!

March 13, 2025

Dealership Rating
Employee Rating

I got my oil changed and they checked my vehicle For any other service needs They also washed my car and that was awesome! I appreciate the professionalism and great customer care Thank you More

by lizsumay
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Aimmey Garcia, April Lawshea, Grant Mckay, Joshua Smith, Kaleb Ortiz

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Mar 14, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're thrilled to hear that you had a positive visit and appreciated the extra care, like the car wash. We look forward to serving you again soon!

February 27, 2025

Dealership Rating
Employee Rating

Michael was very helpful, and did a great job. These surveys no longer accurately gauge customer sentiments and should not be used to gauge customer feelings More

by comcast0
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

Murgado Ford of Chicago responded

Thanks for leaving the review, and we'll consider your thoughts about the survey. We appreciate the feedback!

February 26, 2025

Dealership Rating
Employee Rating

Great service. I was attended to as soon as I came in and everything was communicated to me as to what to expect. More

by Baraque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 27, 2025

Murgado Ford of Chicago responded

Thank you for your feedback! We're glad to hear you received prompt and clear communication. We strive to make every visit as smooth as possible!

Feb 27, 2025

Murgado Ford of Chicago responded

We hope to serve you again soon!

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