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Michael Heath
Michael Heath at Acura by Executive
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Michael Heath

Service Advisor

Acura by Executive

527 Washington Ave
North Haven, CT 06473

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4.9
430 Reviews

Dealership Experience

9 yrs, 7 mos

Industry Experience

9 yrs, 7 mos

Languages Spoken

English English

4.9

430 Reviews

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430 Reviews of Michael Heath

November 11, 2024

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Employee Rating

Brought car back for rear brakes. Front right tire had a screw in it. Never met the service guy. More

by KATAL83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Nguyen

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Nov 12, 2024

Acura by Executive responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 08, 2024

Dealership Rating
Employee Rating

Easy in and out, appreciated loaner car, responsive and courteous service agent, good explanations of services recommended (e.g., brake fluid, tires). A little expensive. More

by RTOSIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Acura by Executive responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 04, 2024

Dealership Rating
Employee Rating

John is very professional and nice. He accommodates my schedule and will explain anything that I question or need clarification on. More

by Mel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Nguyen

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Nov 06, 2024

Acura by Executive responded

We are very happy John provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 03, 2024

Dealership Rating
Employee Rating

Excellent, professional service. The charges are fair, and they work quickly and well. I have been bringing my RDX to them for six years now and I am always happy with their work. More

by WADAMSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Nguyen , Nick Lavacca is the best!!

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Nov 04, 2024

Acura by Executive responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura by Executive, we look forward to having you as a valued customer for many years to come!

November 01, 2024

Dealership Rating
Employee Rating

Scheduled wheel bearing replacement, to wait while was done. Part not in stock on arrival. More

by Bfillmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Piliero, Manny Lugo, Austin Rotella, John Nguyen, Daniel Santamaria, Erica Casey

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Nov 04, 2024

Acura by Executive responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 01, 2024

Dealership Rating
Employee Rating

Michael was very informative, took his time to explain everything to me. Very warm guy. More

by Ishmael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Lugo, John Nguyen

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Nov 04, 2024

Acura by Executive responded

Thanks for sharing your thoughts about your experience with Michael here at Acura by Executive. We appreciate your business and hope to see you again soon!

October 30, 2024

Dealership Rating
Employee Rating

Michael Heath has been my service advisor for several years. He always makes sure my car is taken care of and explains in detail what is wrong with my car. He stays in contact throughout the day about my More

by Elainebarbera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Acura by Executive responded

Elaine, We are very happy to hear that Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 26, 2024

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Employee Rating

A great enviroment to get your vehicle serviced in. Highly recommended to purchase at this dealer. More

by Jorge O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Piliero, Manny Lugo, Austin Rotella, John Nguyen

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Oct 27, 2024

Acura by Executive responded

Thank you for your very kind review, Jorge. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

October 25, 2024

Dealership Rating
Employee Rating

Excellent service and all of my questions were answered and I will return for further service. More

by RileyAponte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Nguyen

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Oct 25, 2024

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

October 25, 2024

Dealership Rating
Employee Rating

Mike in the service area is always so helpful, thorough and accommodating. I feel that services are always honestly recommended as needed and not pushed just for the sale. More

by SQUAT68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 25, 2024

Acura by Executive responded

Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you for choosing Acura by Executive. We look forward to having you as one of our valued customers for many more years to come!

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