Michael Graydon

I’ve never had a bad experience at this dealership! Everyone is always nice and helpful. Everyone is always nice and helpful. More

by asl9902 Verified Customer Verified Customer

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Clean, courteous, very helpful. I arrived early in a Saturday morning for normal service on my vehicle. Everyone was great no issues but I had a couple of red flags that hit me duri I arrived early in a Saturday morning for normal service on my vehicle. Everyone was great no issues but I had a couple of red flags that hit me during my wait for my vehicle. It seems every time I visit for service there are new folks…which begs me to wonder why to turnover? Seems like new service and sales folks each time I visit. One other item, while waiting in the customer lounge, I watched several employees either check the trash can at the coffee station or try and dump items into it (which was full) and no one emptied it. As if to say “I acknowledge something is wrong but it’s not my job to fix it”. This included the sales manager…so it that attitude/work ethic exists with a garbage pale, how’s my deal or vehicle being taken care of? As a supervisor of supervisors I my day to day life I would have taken out myself and would follow-up with folks which failed to take care of something so obvious. Not in a harsh way but it’s everyone’s job to have a clean workplace as well as if you see something which should be done then do it…maybe this is part of the turnover issue? Is it a culture issue? Does the owner have the same attitude “not my job, I m paying someone to do that”? More

by robertlewis.zr1 Verified Customer Verified Customer

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On top of their game, everyone at All American Ford in springville al knows perfection! springville al knows perfection! More

by dorsett4477 Verified Customer Verified Customer

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The svc agent was very thoughtful and helpful and get up updated on everything. This was a very pleasant experience. updated on everything. This was a very pleasant experience. More

by donnarylant2010 Verified Customer Verified Customer

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This is my second vehicle I’ve bought with Micheal and All American Ford. John worked hard on getting my wife in the car she deserves! I will continue to keep my business with these guys. Both times they All American Ford. John worked hard on getting my wife in the car she deserves! I will continue to keep my business with these guys. Both times they’ve went above and beyond to get me in a better car. They even offered deals that no other dealership could touch. Hands down a great group of people that actually do what they say they’ll do. They just don’t sell you a car they aide you in the car buying experience. Will definitely spread the word! Thanks guys for your hard work and dedication! More

by jeremybrewster556 Verified Customer Verified Customer

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Eugene don't remember last name was wonderful and very professional. I'm buying my next car from Eugene. professional. I'm buying my next car from Eugene. More

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Very professional, especially Eugene! Customer service is great, but the customer service text line could be better! Customer service is great, but the customer service text line could be better! More

by angie4bama Verified Customer Verified Customer

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Liked the dealership, very clean. Everyone was nice and friendly. Disappointed that the outside of my 2024 Bronco Sport did not get washed, although the inside was clean. I took it Everyone was nice and friendly. Disappointed that the outside of my 2024 Bronco Sport did not get washed, although the inside was clean. I took it a couple of days later and paid to have it washed, not at a car wash. One of the first salesman did offer a couple of days later to take it thru a car wash, (after I mentioned it to him) but I have been told by two different detail men you shouldn't use that kind of car wash cause it leaves swirl marks. Love it otherwise !!! More

by bdarty Verified Customer Verified Customer

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I left the car for service and came back to pick it up. Waited for a moment in the waiting room, very nice and clean, with lots of refreshments. Thanks All American Ford Waited for a moment in the waiting room, very nice and clean, with lots of refreshments. Thanks All American Ford More

by daynaoverby Verified Customer Verified Customer

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My first visit was great! Customer service was excellent, but unfortunately my check engine light came on the following week and they charged me ANOTHER $175 to run ANOTHER di Customer service was excellent, but unfortunately my check engine light came on the following week and they charged me ANOTHER $175 to run ANOTHER diagnostic test they had just ran the week before. I hoped after the almost $1400 I spent with them the week before for repairs, they would take accountability that they missed the new issue and not charge me the diagnostic fee. I might have been more inclined to complete the repairs for my new issue there. The next associate I dealt with was not very friendly and actually ignored my question asking why the new issue with my vehicle was not address the prior week when diagnostics were ran. I’ve lived in this community my whole life and will NOT suggest this service or dealership to anyone for even a simple oil change and certainly not for purchases of new vehicles. More

by meljoy104 Verified Customer Verified Customer

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