Michael Gentile

SK responded

Thank you for your response. While I appreciate the acknowledgment, the issue goes beyond inconvenience. My family and I traveled approximately three hours one way from Germantown, MD after receiving a confirmed written lease offer for a 2025 BMW i5 xDrive40 from BMW of the Main Line. We provided all requested documentation in advance including driver’s licenses, insurance, and a completed credit application and arrived fully prepared to complete the transaction. Despite this, the dealership refused to honor the agreed lease when we arrived. This resulted in a full day of lost work, travel expenses, and the unnecessary purchase of new insurance based on the understanding that the vehicle was secured. While the Sales Associate remained professional, the interaction with management, particularly the General Manager was dismissive and offered no meaningful attempt to resolve the situation. I am open to speaking with your team, but what I am looking for is accountability and a concrete resolution that reflects the standards customers expect from the BMW brand. I am open to speaking with your team, but what I am looking for is accountability and a concrete resolution that reflects the standards customers expect from the BMW brand. Please feel free to reach out to me directly so we can discuss how you plan to address this situation.