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Michael Ellis
Refer Me
46 Reviews
Dealership Experience
4 yrs, 8 mos
46 Reviews
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46 Reviews of Michael Ellis
September 07, 2024
Did not help me out at all with battery replacement and should have been covered under warranty and did the minimum to make the customer happy I will be contacting BAR to resolve issue should have been covered under warranty and did the minimum to make the customer happy I will be contacting BAR to resolve issue More
by abdulibrahim34
Verified CustomerOther Employees Tagged: Carlos Alvarenga, Will Gwaltney III, Brandon Balassi, Scott Russo, Kristine Van Overeem, Matthew Wirth
June 06, 2024
No pushy salesman, the whole process was seamless and very easy. Purchasing a new vehicle has never been easier! very easy. Purchasing a new vehicle has never been easier! More
by YOBOONE
Other Employees Tagged: Carlos Alvarenga, Brandon Balassi, Jack Felts
May 16, 2024
Everyone that I worked with at Niello was great! Jose was super knowledgeable about the ID.4 and was great at educating us about all the cool tech and features. Jose was super knowledgeable about the ID.4 and was great at educating us about all the cool tech and features. More
by ETRUJILLO8
Other Employees Tagged: Jose Soriano, Alexander Hurlimann, Brandon Balassi , Justin Watts
May 07, 2024
We were met by smiling faces as we walked into the dealer. Our car was ready for our review and the process of buying it was seamless. All the employees were knowledgeable and answered questions readi dealer. Our car was ready for our review and the process of buying it was seamless. All the employees were knowledgeable and answered questions readily. Thank you to all for making buying a car a pleasant experience. More
by CERATIV
May 06, 2024
Stephen was very helpful and knowledgeable on the entire process from start to finish. We are glad we bought our brand-new car from here to have this wonderful experience! process from start to finish. We are glad we bought our brand-new car from here to have this wonderful experience! More
by FNMMD
Other Employees Tagged: Stephen Richardson, Khaled Jamal
March 16, 2024
It was a good experience, people knew what they were doing, professional, courteous. I would recommend Niello to a friend. Only draw back was the amount of time it took. doing, professional, courteous. I would recommend Niello to a friend. Only draw back was the amount of time it took. More
by JPBLUES1
Other Employees Tagged: Jack Felts
March 12, 2024
Wish all dealership would be more like this. . will always have my Future Business from here on out . will always have my Future Business from here on out More
by Noi
Other Employees Tagged: Brandon Balassi , Tevin
March 03, 2024
This was our second transaction at Niello and it was even better than our first. We had a great experience! Terry, our salesperson, was friendly and professional. Carlos, the sales manager got our deal done! better than our first. We had a great experience! Terry, our salesperson, was friendly and professional. Carlos, the sales manager got our deal done! Logan, in finance, was excellent and explained everything in a really respectful way. Steve, who got us out on the road, was so kind and thorough. We knew we’d love our car, but we didn’t expect to fall in love with our dealership! Thanks, Team Niello! More
by BETTSI.LEDESMA
Other Employees Tagged: Stephen Richardson, Carlos Alvarenga , Terry, Logan
February 05, 2024
You have a peach of an employee in Vincent Vail. I called Neillo about a Certified 2021 Atlas I had my eye on; Vincent answered the phone about 2:30pm. I told him my wife and I were coming down to p I called Neillo about a Certified 2021 Atlas I had my eye on; Vincent answered the phone about 2:30pm. I told him my wife and I were coming down to purchase the car and would be there by 3pm. Additionally, the 49er game was on at 5pm and I asked Vincent if we can be in and out. He said he would do his best. By crackie, we were done with the deal and home before the 2nd quarter had started. The next day it was discovered the car needed detailing (Vincent had offered to have it detailed before we left the dealership). Not only did Vincent follow up in a professional manner he offered to drive me home himself as my wife was working. Thats what I call service. Professional, attentive and kind is how I would describe my interaction at Neillo thanks to Vincent. That man deserves a raise. My only negative comment would be, that certified black Atlas should have been detailed and ready to go before we purchased it. I broke my own rule about buying a car in the pouring rain I take responsibility for that and it was no fault of Vincent. He's a prince. Additionally, I should have been provided a loaned car for a day while the detailing was done. More
by R.BOTTINI
Other Employees Tagged: Vincent Vail
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