Michael Douglas

Subaru serviced my 2024 Crosstrek, took good care pf the car and the staff rated here were welcoming and very helpful. car and the staff rated here were welcoming and very helpful. More

by brettchun Verified Customer Verified Customer

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While the service team was efficient and attentive, I couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that t couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that the dealership could do a better job of being transparent about pricing and perhaps offering more competitive rates for parts and services. The overall experience was positive, and the staff was knowledgeable and friendly. They took the time to explain the issue with my vehicle and the necessary steps to fix it. However, if Albany Subaru could reconsider their pricing strategy, it would enhance the customer experience even further. In conclusion, I would recommend Albany Subaru for their quick service and professionalism, but I would advise potential customers to be aware of the costs associated with parts and services. A little more fairness in pricing could easily make them a five-star dealership in my book! More

by TERESASCULPTS Verified Customer Verified Customer

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Right on time. Answered all questions. Very helpful always helpful if a light is on and I go in. The service is why I bought a Subaru Answered all questions. Very helpful always helpful if a light is on and I go in. The service is why I bought a Subaru More

by BCKYWHT Verified Customer Verified Customer

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They were able to tell me what was going on w/ my car's oil leak. Further diagnosis revealed the leak was not serious; however, they will continue to monitor @ each maintenance interval. oil leak. Further diagnosis revealed the leak was not serious; however, they will continue to monitor @ each maintenance interval. More

by C.FONTANOZA Verified Customer Verified Customer

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I dropped off and received my vehicle back in a good timeframe. Customer service is magnificent timeframe. Customer service is magnificent More

by Dak13 Verified Customer Verified Customer

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Tired of getting review requests so tired, and especially dislike a fifteen word minimum requirement dislike a fifteen word minimum requirement More

by brhyne42 Verified Customer Verified Customer

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Great experience. Would definitely recommend to anyone who is looking to service their Subaru or used vehicle. Would definitely recommend to anyone who is looking to service their Subaru or used vehicle. More

by ASFAN925 Verified Customer Verified Customer

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Staff are courteous and prompt. I was frustrated when the team recommended a brake line flush for the second time in 5 months. I was frustrated when the team recommended a brake line flush for the second time in 5 months. More

by mab Verified Customer Verified Customer

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Everyone was very nice, I wish they offered me an Uber or Lyft when dropping off my car unexpectedly. Lyft when dropping off my car unexpectedly. More

by CDIAZ Verified Customer Verified Customer

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Efficient professionals friendly good accommodate to my early arrival, and over all good service , I like it early arrival, and over all good service , I like it More

by ed3duardo Verified Customer Verified Customer

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