Michael Davis
Michael Davis at Lone Star Cadillac

Michael Davis

Service Advisor

Lone Star Cadillac

11675 Lyndon B Johnson Fwy
Garland, TX 75041

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36 Reviews
not yet
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36 Reviews

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36 Reviews of Michael Davis

February 07, 2023

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Employee Rating

Took it in for a sound coming from door panel& cracked infotainment screen. No exhaust leaks, but replaced exhaust anyway. Sound turned out to be stereo amplifier, not exhaust. Replaced the whole stereo v More

by Pal413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 24, 2022

Dealership Rating
Employee Rating

Buy a brand new Cadillac and they can’t get the onstar and satellite radio working. Ordered a part for it. Still not working. I’ve owned multiple Cadillacs and bought from there while it was Massey C More

by Rsquick
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ata Barakat , Brad stephens

November 17, 2021

Dealership Rating
Employee Rating

It was the worst customer service ever ! They damaged my vechile and tried to cover it up! More

by Khalilah Jackson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Service Manager

July 21, 2021

Dealership Rating
Employee Rating

This is my third visit to service at Garland Cadillac. Always easy to make appt. Michael Davis gets my car in and out quickly. Pricing is very reasonable. I know my car is serviced by skilled Cadillac More

by Kfreni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 24, 2021

Lone Star Cadillac responded

Hello Kfreni, Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here Thank You

February 25, 2021

Dealership Rating
Employee Rating

Maskless customers in the waiting area and staff in reception and cashiering and the service manager Jeff doesn’t care. This is why I’ll drive to Sewell instead of this place from now on. More

by Sewell Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Jeff

Feb 26, 2021

Lone Star Cadillac responded

Hello Sewell Customer and thank you for your review. I am very sorry to hear that you were not pleased with our dealership. We value our current and prospective customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give us a call at 972-840-4109 so that we can learn more about your concerns and how we can rebuild your trust in our sales and service team.

December 21, 2020

Dealership Rating
Employee Rating

Horrible service. Do not buy from them . If I could I would give them zero stars. Go elsewhere!! Management is terrible. Literally the worst dealership in town More

by No name
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Jasmine Alexander, Ernest Alcala , Alvin Webb

Dec 23, 2020

Lone Star Cadillac responded

We here at Garland Cadillac want to make sure every customer is satisfied the Cadillac way. We are deeply sorry about the overall experience you had here at Garland Cadillac. We strive to work towards excellent customer service. You can contact the management directly at (972)840.4100 to resolve the situation.

December 11, 2020

Dealership Rating
Employee Rating

Ernie Alcala and the staff at Garland Caddilac were exceptional! I habe never had such a great experience! These are the people to go to for all your car needs! More

by Bambercole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ernest Alcala

Dec 21, 2020

Lone Star Cadillac responded

Hello Bambercole, each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here, Thank You!

August 14, 2020

Dealership Rating
Employee Rating

My experience over the last ten years I just purchased my fifth car from Garland Cadillac. I have dealt with Ata Barakat since 2010. He goes the extra mile for his customer and always gree More

by Frances Petton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 17, 2020

Lone Star Cadillac responded

Hello Frances, Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here Thank You

August 09, 2020

Dealership Rating
Employee Rating

A big thank you to Sonny and Cadillac dealership in Garland:) you all have been nothing but helpful since we first purchased our XT6 in December last year. I recently took my car in for an oil change More

by AnumK1725
Recommend Dealer
Yes

Other Employees Tagged: Sonny Khokhar, Ernest Alcala

Aug 10, 2020

Lone Star Cadillac responded

Hello Anum Khan, each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here, Thank You!

August 08, 2020

Dealership Rating
Employee Rating

Great experienceWas skeptical about buying a car based Great experience Was skeptical about buying a car based on previous reviews but my experience was amazing. From the sales team to the finance team. More

by darellaphia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 10, 2020

Lone Star Cadillac responded

Hello Darellaphia, each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here, Thank You!

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