Michael Corey

I am writing to share my experience regarding a recent vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by severa vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by several challenges that I feel need to be addressed to improve customer satisfaction. Sales and Communication Issues I was assigned to a rookie sales associate instead of a more experienced representative, which added unnecessary complexity to the process. Communication throughout the experience was poor. For instance, it took over three hours to finalize my approval, during which I often had to track down the sales associate for updates. Errors in Documentation The initial paperwork had the wrong VIN, resulting in a temporary tag and registration with incorrect details. This could have caused significant legal issues if I had been pulled over. "We Owe" Follow-Up Issues The promised repairs and parts were not handled efficiently. The repainting of the door handle was completed, but the emblem was not ordered ahead of time, requiring multiple visits to resolve the issue. Service Department Concerns During my service visits, the service advisor was unprofessional and dismissive. On both occasions, I was met with unwarranted hostility, making the process unnecessarily unpleasant. Finance Department as a Positive Note The finance manager was the only staff member who provided clear information and handled their responsibilities professionally. While I understand that mistakes can happen, the overall lack of communication, professionalism, and attention to detail left me extremely dissatisfied. This has been an ongoing issue for over a month, and I am still waiting on a resolution regarding my check and the LoJack setup. I would appreciate a prompt response addressing these concerns and a clear resolution plan. Additionally, I hope these issues can be used to improve the experience for future customers. More

by Bryan Raymonvil Verified Customer Verified Customer

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I thought I was buying from a reputable dealership. However, 3 days after I bought my Jeep it started OVERHEATING. No one seemed to have ANY empathy or a care in the world. I wasn't getting any respons However, 3 days after I bought my Jeep it started OVERHEATING. No one seemed to have ANY empathy or a care in the world. I wasn't getting any response from Cesar Schultz, who I bought the car from. So, I spoke to the original woman who gets you in the door, told her I can't get the car there bc it over heats, and to tow it was almost 300.00. She told me, "I don't know what to tell ya, you, you bought an AS IS car." It's only been 3DAYS, not only that, I bought the extended warranty! They have been NO help. Also, we agreed on a price, and they overcharged me. I feel, they saw a woman Veteran, and took advantage of the situation. I have bought several cars, and by far, this was my worst experience overall. More

by Numerouno Verified Customer Verified Customer

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Worst costumer service I have ever had I would not recommend this dealership to anyone impossible to reach on the phone finance department is terrible recommend this dealership to anyone impossible to reach on the phone finance department is terrible More

by IRONSAFETY15 Verified Customer Verified Customer

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Perfect place for buying a car is my third car I bought there great people there great people More

by ADDIEL_PERERA Verified Customer Verified Customer

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The team all worked together and was extremely helpful. Everyone was very polite and professional. Everyone knew how to do their job and had experience.. Everyone was very polite and professional. Everyone knew how to do their job and had experience.. More

by djmground@yahoo.com Verified Customer Verified Customer

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Steven and Michael were the best I’ve dealt with at any dealership. Everything was quick and efficient while I had my newborn baby with me dealership. Everything was quick and efficient while I had my newborn baby with me More

by NIKKIDEW02 Verified Customer Verified Customer

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It really was a simple and easy process. They gave me a fair price on my trade in and an awesome deal for my new truck. I would recommend this dealership. They gave me a fair price on my trade in and an awesome deal for my new truck. I would recommend this dealership. More

by TPROV1095 Verified Customer Verified Customer

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Great company, very easy to deal with. If you want a ford this is the only place to go. If you want a ford this is the only place to go. More

by SHOCH927 Verified Customer Verified Customer

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I consider myself to be a car enthusiast. I have owned several cars over the years and have visited different dealerships. However, I have chosen Wayne Akers Ford twice because of their amazi I have owned several cars over the years and have visited different dealerships. However, I have chosen Wayne Akers Ford twice because of their amazing costumer service and how attentive they are to answer all your questions and provide you with the best experience possible. More

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Just purchased a new electric Mustang Mach-E everyone couldn’t have been more accommodating. Great prices very knowledgeable personal. Very much pleased at the whole experience couldn’t have been more accommodating. Great prices very knowledgeable personal. Very much pleased at the whole experience More

by SHOCH927 Verified Customer Verified Customer

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