Michael Cook

The dealership worked with me on pricing, and didn’t try to do any shady add ons at the signing. We are very pleased with them. to do any shady add ons at the signing. We are very pleased with them. More

Report | Print

Michael Cook was absolutely amazing to work with and was highly professional during my Maserati purchase!!! I was in the process of buying a car. Therefore, I went to several (at least 10) dealerships. Mich highly professional during my Maserati purchase!!! I was in the process of buying a car. Therefore, I went to several (at least 10) dealerships. Michael was by far the best salesperson I encountered. He did not seem pushy for a sale, which could catalyze an easy interaction exit for me. I did not need a car; therefore, I did not need any extra pushiness for a salesperson (the worst). Our car purchasing interaction lasted about 10 days because of my schedule. My primary request to Michael was to let me know if anyone was considering buying the car because I wanted to avoid braving Atlanta's I-85 and I-285 if I did not have to. Michael called once to tell me someone test-drove the car. No phone calls for no reason because he wanted to get a sale; Michael just seemed genuine. It stayed that way throughout the purchase. Additionally, I wanted to purchase the car late in the evening because my schedule freed up. Michael informed me that he had to ensure the battery was changed because of the Maserati Certifications. I wonder how many salespersons would delay a sale because of something that could have easily gone unnoticed. Furthermore, Michael informed me that he would get the additional key to my vehicle. This may sound insignificant to some, but the fact that he could have let me leave with one key because I did not know about the second key speaks to Michael's transparency. Finally, Michael walked me through the Veteran's tax paperwork and made it seamless. Another thing that may sound insignificant is that I bought a BMW from a BMW dealership in the same proximity as Masarti, and they did not process the Veteran's tax paperwork, and I ended up paying all those taxes on the new BMW. Michael, I salute you and thank you for your service to me and my family! More

Report | Print

I'm 60 years old and I have dealt with dozens of dealerships in my life and Jim Ellis is the worst dealer I ever seen. Super bad service, unfriendly and incompetent staff. Big big mistake also to bu dealerships in my life and Jim Ellis is the worst dealer I ever seen. Super bad service, unfriendly and incompetent staff. Big big mistake also to buy Maserati. xxxxty car. next day after I purchased it brand new I started having major problems with suspension. I took it twice to the dealer they kept lying to me saying it was a software update issue. They kept the car 18 days and the problem is still there. on top they didn't even have the courtesy to clean my car before giving it back to back to me. Big huge difference between Jim Ellis dealers and and Penske. More

Report | Print

The team at Jim Ellis Maserati was awesome. Raychel and Michael were very efficient and accommodating to my schedule. Loved the service! Raychel and Michael were very efficient and accommodating to my schedule. Loved the service! More

Report | Print

This dealership was friendly and easy to work with. They made sure to answer all my questions about the cars I was interested in. They made sure to answer all my questions about the cars I was interested in. More

Report | Print

Very kind and responsive. Went for my annual maintenance check. He also answers my questions! Went for my annual maintenance check. He also answers my questions! More

Report | Print

On my 3rd purchase from Jim Ellis and once again the sales team knocked it out of the park. These guys are amazing sales team knocked it out of the park. These guys are amazing More

Report | Print

Mike was a great salesperson. He helped us through the complete buying experience including teaching us how to work all the tech gadgets! I highly recommend them. He helped us through the complete buying experience including teaching us how to work all the tech gadgets! I highly recommend them. More

Report | Print

Working with Michael was fantastic! He's very knowledgable about the vehicles. He's pleasant and patient. He went above and beyond to make sure all my concerns were addressed. He made t He's very knowledgable about the vehicles. He's pleasant and patient. He went above and beyond to make sure all my concerns were addressed. He made the overall process was pretty seamless. More

Report | Print

I had a wonderful experience at Jim Ellis Maserati and would recommend this dealership to everyone looking for your perfect car. would recommend this dealership to everyone looking for your perfect car. More

Report | Print