Michael Casey

I visited East Hills Jeep on 11/2/2023 to have a defective idler pulley replaced on my 2014 Cherokee. The work needed was related to TSB 07-002-15 rev.a, to correct a very loud noise at the time of defective idler pulley replaced on my 2014 Cherokee. The work needed was related to TSB 07-002-15 rev.a, to correct a very loud noise at the time of engine cold starts. In addition to thanking Service Advisor Michael Casey for his assistance in scheduling my appointment, and for working with Elias Malzone in setting up a loaner car, I also want to thank Danny Son for coordinating all the repair work involved when Mike Casey was out of the office. On yet another day when Mr. Son was off, the ever attentive John Piansky kept me up to date on my repair status, and had me made aware regarding parts on order. Before I forget, please also thank Elias for walking me very quickly through the vehicle loaner process. He had me back on the road in a loaner in a flash. His only delay was is checking the tire pressures before allowing me to take the vehicle on the road. In closing this well deserved five star review, I also want to thank service desk employee Jade Joyner for her courtesy and attentiveness as well. You have an exceptional and very professional supporting staff at East Hills, and their exemplary efforts toward customer satisfaction requires my recognition and thanks. It is always a pleasure visiting old friends at East Hills. Thank you all. More

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The service advisors, EXCEPT for Mike Casey are lousy. My Jeep was initially taken in for warranty work and an oil change by Mike. When he went on vacation, NONE of the other ones took the time to keep me My Jeep was initially taken in for warranty work and an oil change by Mike. When he went on vacation, NONE of the other ones took the time to keep me updated on what was going on or when I might get my vehicle back. The ONLY reason I choose this dealership was the reviews HE had , which now , I have personally verified , to be true, as I know dealerships can buy a lot of their stars. Mike is very personable was awesome in keeping me updated on the progress of my Jeep work, from beginning to end even when there was nothing to report, which I greatly appreciated. He’s a true asset to this company with an old fashioned lost art, called “service.” The other service advisors should be replaced. More

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I brought my 2014 Jeep Cherokee in for an oil change and inspection at East Hills this morning and I wanted to take a moment to comment on the ever excellent service I always receive at East Hills. Service inspection at East Hills this morning and I wanted to take a moment to comment on the ever excellent service I always receive at East Hills. Service associate Mike Casey took care of all my needs today and he is always so professional and attentive. My take away today, as i always the case, Mike is indeed a five star credit to your organization. On my next jeep upgrade, I will be sure to head for East Hills knowing the great quality of service after purchase. I live closer to Westbury Jeep but the trip to East Hills Jeep is well worth the extra few miles. Adding an extra star to the overall service in recognition of "Soccer Mom" Clarissa Rosado. Cashiers probably aren't brought into the realm of conversation on service ratings very often, but I do want to express my appreciation to Clarissa as well.. Clarissa is also a "professional" and for years on end has always greeted me with a smile and is always very attentive. Always five star polite and attentive I am sure, even on rainy days like today. Just wanted to thank you both for your assistance earlier today. Dennis More

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Working with Mike Casey has been a pleasure. Have had our car serviced with him for many years and he is knowledgeable and professional. We always ask for him when service is needed and he has Have had our car serviced with him for many years and he is knowledgeable and professional. We always ask for him when service is needed and he has never disappointed us! we have complete trust in him and we don't feel we're being ripped off. More

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East Hills has been my Dealer for 10 years and they where always great Jesse Berbig helped me order my new Jeep Rubicon and he was awesome all around great experience from the financing the service and the w always great Jesse Berbig helped me order my new Jeep Rubicon and he was awesome all around great experience from the financing the service and the whole process Thank you More

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Mike was professional, patient and ensured me that he will find the car I wanted. will find the car I wanted. More

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It's great to have a dealership that you can depend on. East Hills earns my trust every time. Jon Piansky assured me that he would get my car back to me in time, and he totally followed through on his pro East Hills earns my trust every time. Jon Piansky assured me that he would get my car back to me in time, and he totally followed through on his promise. Jon was honest, fast, and professional. I highly recommend East Hills for car service to any and everyone. I highly recommend it. More

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One of the top dealerships I've ever been to. I purchased my Jeep from East Hills and service with them as well. Mike is my service advisor and he is a true professional and pleasure to work with. Always tak my Jeep from East Hills and service with them as well. Mike is my service advisor and he is a true professional and pleasure to work with. Always takes care of me and has ALWAYS been honest with me on what needs to be done. Never tries to sell unnecessary items and is just happy to take care of his clients. I love working with Mike and will continue to recommend him to all my friends and family! More

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Worst service, they don’t take care of the customer, no communication from anybody. I dropped the car for a recall, they did nothing about it and didn’t even have the courtesy to call communication from anybody. I dropped the car for a recall, they did nothing about it and didn’t even have the courtesy to call More

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Mike Casey makes my life so much easier. He handles all my jeep needs in a fair, friendly, and reasonable time frame. I only bring my Rubicon to him at East hills, I wouldnt set foot in another dealershi my jeep needs in a fair, friendly, and reasonable time frame. I only bring my Rubicon to him at East hills, I wouldnt set foot in another dealership. It is Very hard to trust dealers and service centers. Mike takes that fear away. Thank you for everything and always being a pleasure to deal with. You're appreciated! More

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