Michael Carmack

Communicated well even when expedition was damaged on transport. Got it repaired quickly lindsey was great transport. Got it repaired quickly lindsey was great More

by jeff4938 Verified Customer Verified Customer

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Really outstanding group. Worked with Mike Carmack and Rob Drumm. Was pleased with the entire process. Worked with Mike Carmack and Rob Drumm. Was pleased with the entire process. More

by RAYCUTRO2 Verified Customer Verified Customer

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Enrique and Justin were both very helpful and went above and beyond to help me find what I was looking for. I definitely would recommend Ford Port Richey to friends. and beyond to help me find what I was looking for. I definitely would recommend Ford Port Richey to friends. More

by ronlrb.re Verified Customer Verified Customer

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Staff was courteous and professional. The whole experience focused on my needs as a customer. The whole experience focused on my needs as a customer. More

by viper45 Verified Customer Verified Customer

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Mike black was my car salesman and just absolutely blew me away with how amazing he was when it came to the whole process of buying a car! He made it stress free! Carmack was absolutely amazing as well! Dr me away with how amazing he was when it came to the whole process of buying a car! He made it stress free! Carmack was absolutely amazing as well! Dream team those two! They got me into the car I wanted, quickly! More

by hshaw101205 Verified Customer Verified Customer

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Excellent and prompt service. They went above and beyond to make the experience a smooth transition into my new vehicle. They went above and beyond to make the experience a smooth transition into my new vehicle. More

by Scoopiscool Verified Customer Verified Customer

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The level of commitment I have for writing this review, after two major hurricanes have devastated our lives, should tell you everything you need to know about our experience here. My husband and I purchas after two major hurricanes have devastated our lives, should tell you everything you need to know about our experience here. My husband and I purchased a vehicle at this dealership on 09/11/2024 and had the unfortunate experience of working with Christian, the "Finance Director". When we asked to see the numbers on paper for the optional add ons he was trying to sell us, he originally said he couldn't do that. First red flag. Makes more sense now though knowing that he misrepresented the terms of the agreement so that he could write up a sales contract for a higher interest rate than what we agreed upon and were already approved for with the sales team. We were not given hard copies of our signed paperwork, instead we were given a flash drive that turned out to be empty. When we brought this to attention, we were told by Christian he would overnight the paperwork to us, which was a lie because he never did. We had to go back to the dealership, and were given another flash drive, which had a file on it that could not be opened. I returned yet again on 09/21/2024 for copies of our paperwork and FINALLY was given ONLY the documents that were electronically signed with Christian in Finance. When I could see the incorrect interest rate on paper finally, I was told by Christian that nothing could be done that day because our lienholder's dealer services department was closed. This was another lie, as I called and confirmed otherwise with my lienholder after our conversation. Christian also told me that he could not provide me the other half of our signed paperwork that was completed with the sales team because it was already "in storage". When I asked where storage was, if it was onsite, I got an avoidant answer about how nobody could go and get this paperwork for me at that time. Couldn't confirm this to be true but given the experience thus far, I've concluded this was also a lie. He promised me he would "hand deliver" this other set of paperwork to me, which has yet to happen. This was the paperwork that included the original terms that we agreed upon with the correct interest rate. To date, the only options I've been given to correct this misrepresentation have been to 1) keep the terms (no change), 2) return the car, or 3) take the original, lower, agreed upon interest rate for a higher monthly payment which was not a monthly payment we agreed upon. None of which are acceptable. With all that being said, buyer beware. The sales team (Ryan, Nick, and Michael) were okay and Aria in Service was great, but our experience with Christian in Finance has been horrendous. We will never do business here again - we won't even use the complimentary services that were offered to us as part of our purchase. We do not recommend this dealership to anyone and will continue to share our feedback with others. More

by RG Verified Customer Verified Customer

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Everyone was very friendly and knowledgeable and willing to help. Mike Black is a terrific salesman and will definitely be going back with any further purchases from him to help. Mike Black is a terrific salesman and will definitely be going back with any further purchases from him More

by Mike91974 Verified Customer Verified Customer

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The staff was very professional and courteous. They greeted me warmly and made me feel welcome from the moment I arrived. Mike Black demonstrated a thorough knowledge of the vehicles I was interes They greeted me warmly and made me feel welcome from the moment I arrived. Mike Black demonstrated a thorough knowledge of the vehicles I was interested in He answered all my questions clearly and provided valuable insights. Overall, I was very pleased with my experience. Mike and the team went above and beyond to ensure I was happy with my purchase. I would highly recommend this dealership to friends and family based on my experience. More

by wparson Verified Customer Verified Customer

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Wonderful people, very nice very helpful , got the job done, and always willing to help done, and always willing to help More

by bballer0999 Verified Customer Verified Customer

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