Michael Burch

My previous experience with this dealership has been great this time however not so much. Purchased a brand new platinum f150. The truck was levelled and delivered yet the front of the truck was 1.5 inc great this time however not so much. Purchased a brand new platinum f150. The truck was levelled and delivered yet the front of the truck was 1.5 inches higher than the rear. They said “most people do not take a level to the truck” a level was not needed as the error was visually detectable. I also had a cover put on the rear. This was installed incorrectly and would not close properly when the tailgate was closed. Simultaneously I purchased a second brand new truck for my son. He too had a levelling kit installed this time his truck was 1.5 inches higher in the rear than the front. I was made to feel that my dissatisfaction with my purchases was causing me to make issues that did not exist. I paid out of pocket to correct all issues and do not think I will do business with Mile again. More

by brettthompson2 Verified Customer Verified Customer

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I recently brought my vehicle in to have the tailgate mechanism repaired, and I couldn’t be more pleased. The staff was professional, courteous, and took the time to explain what needed to be done. They mechanism repaired, and I couldn’t be more pleased. The staff was professional, courteous, and took the time to explain what needed to be done. They answered all of my questions. They ordered the parts and installed them in a timely manner. The tailgate now works perfectly. More

by Norris13 Verified Customer Verified Customer

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The staff is always friendly and courteous. They are prompt and professional. Work is always done in a timely manner. They are prompt and professional. Work is always done in a timely manner. More

by HAROZIER Verified Customer Verified Customer

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Okay when you call them about something they do there best to take care of it best to take care of it More

by Rowell Ben Verified Customer Verified Customer

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Down to earth good people. Was willing to work with me. Recommend them to all Was willing to work with me. Recommend them to all More

by Kingslandysa Verified Customer Verified Customer

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Very good service great price very courteous and welcoming. I will highly recommend this dealership welcoming. I will highly recommend this dealership More

by drchop85 Verified Customer Verified Customer

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The staff at Mike Burch ford is thorough and friendly. They let me know if I have things needing attention or replacement on my car. They let me know if I have things needing attention or replacement on my car. More

by LESANNWINN Verified Customer Verified Customer

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The dealership took care of my recall issue promptly they even picked my truck up and returned it to me I was very impressed with the service I received thanks Sooo much even picked my truck up and returned it to me I was very impressed with the service I received thanks Sooo much More

by Dboyd579 Verified Customer Verified Customer

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I told them what I was interested in . ..dalton and Bart got on top of things and found what I was looking for ....dalton kept me well informed on progress...they truly seemed eager to make ..dalton and Bart got on top of things and found what I was looking for ....dalton kept me well informed on progress...they truly seemed eager to make me happy with purchase More

by SPITTENCRICKET Verified Customer Verified Customer

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Everything went great The whole team was good and got my truck out very quickly truck out very quickly More

by michael.burch Verified Customer Verified Customer

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