I have been a lease customer at Legend for a number of
years. With my lease before this, I had a rather bad experience with the overall process, but the GM reached out and made it right so I felt OK goin
years. With my lease before this, I had a rather bad experience with the overall process, but the GM reached out and made it right so I felt OK going back. Unfortunately for this lease, the attention to detail is severely lacking and frankly, I question whether the staff there can actually tell the truth. For this lease, I waited forever for my permanent registration that never came. After calling at least 5 times over two weeks and getting every story known to man, I finally had to call back (again) to find that "they said" it was mailed to me in November (it's now January). When I asked why this could not have been told to me weeks ago with my first call or, when you 'discovered' this, I was told that I was told that the last time I called, which was a complete lie. Whereas it is entirely possible that my registration was "lost in the mail", the chain of events and the lack of clarity or follow up to ANY of my calls made me think otherwise. So I'm left to go to DMV and get another copy of my registration at my expense, which isn't that much, but my time wasted is far more costly.
Legend Nissan will call you every single day in the last year of your lease to make a sale, but to get a call back on what should have been basic service seems to be too much to ask, once they got your money.
Money is green everywhere, so you can be assured that I will never be doing business with this dealership ever again.
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by Don
Jan 14, 2025 -
Legend Nissan responded
Hello Don. First, thank you for being a loyal Legend customer and we must apologize for the situation that developed. This was not the experience we intended for you and we greatly appreciate you making us aware of it and giving us the chance to make this right with you. To that end, we understand that you and our GM Marissa found a satisfactory resolution that would keep you a satisfied Legend Customer. Once again, we apologize and hope this resolve keeps you in our family. If there’s ever anything we can assist with, please don't hesitate to contact Marissa directly by phone or email at mmahmood@legendautogroup.com as well as our customer center at customerservice@legendnissan.com. Rep: Legend Nissan
I just leased my 3rd rogue from this dealer
I was
promised winter mats on my prior lease and never got them
I advised my sales rep of this on the new lease this year and was told this would not happ
promised winter mats on my prior lease and never got them
I advised my sales rep of this on the new lease this year and was told this would not happen again
Now six months into the lease still no winter mats
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by Rhecht10038
Dec 20, 2024 -
Legend Nissan responded
Hello Robert, we can’t apologize enough. We appreciate you letting us know about the situation and it should never have gotten to this point. Our owner Wayne left you a voicemail to let you know we have the mats in stock and your salesperson Michael, will be reaching out to arrange a time to deliver the mats directly to you. Thank you for being such a great customer. We’re sincerely sorry for this misstep and we hope getting this taken care of immediately puts us back in a good light with you. If there is anything else you need in the future, we are here for you. Reach us at customerservice@legendnissan.com. Have a great week and drive safe. Rep: Legend Nissan
Amazing place to buy a car!
!! Mike Black is awesome!!!! It was the easiest car purchase ever
!! Mike Black is awesome!!!! It was the easiest car purchase ever
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by Buster4
Aug 26, 2023 -
Legend Nissan responded
Hello Buster4. Thank you for your excellent review! We're happy to hear about your great experience with Mike! If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great weekend and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup
I was very pleased with the service.
The people were pleasant and Mike Black the salesman I dealt with was Outstanding. I will definitely recommend Legend Nissan and Mike to anyone askin
The people were pleasant and Mike Black the salesman I dealt with was Outstanding. I will definitely recommend Legend Nissan and Mike to anyone asking me for a reference to buy a vehicle.
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by Dap423
Jun 16, 2023 -
Legend Nissan responded
Hello Dap423. Thank you for your excellent review! We're happy to hear you had a great experience with Mike! If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great week and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup
Efficient, Friendly, Honest- Far and away my best car
shopping experience in my 36 years of buying automobiles.
shopping experience in my 36 years of buying automobiles.
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by dr K
May 23, 2023 -
Legend Nissan responded
Hello dr K. Thank you for your excellent review! If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great week and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup
The beast place or dealer to work with.
Treats you like their own family!! Love them and definitely will refer the place!
Treats you like their own family!! Love them and definitely will refer the place!
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by paige012000
Other Employees Tagged:
Michael Jackson
Feb 26, 2023 -
Legend Nissan responded
Hello Paige. Thank you for your wonderful review! If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great week and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup
I leased my vehicle, a 2023 Rogue SL with premium package
at Legend Nissan. Our salesman, Mike Black was fantastic. He was so knowledgeable about the vehicle line as well as the financials. He was very easy
at Legend Nissan. Our salesman, Mike Black was fantastic. He was so knowledgeable about the vehicle line as well as the financials. He was very easy to work with, and was very eager to please us. I would definitely work with Mike and Legend Nissan again.
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by Frank F
Dec 22, 2022 -
Legend Nissan responded
Hello Frank. Thank you for leaving us a wonderful review. We're happy to hear you had a fantastic experience with Mike Black! If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great holiday and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup
Matt was excellent.
Very proficient and personable. Made my lease experience great
Highly recommend. Matt-as a salesman. .
Very proficient and personable. Made my lease experience great
Highly recommend. Matt-as a salesman. .
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by Big G
Jun 23, 2022 -
Legend Nissan responded
Hello Big G. Thank you for your fantastic rating! We are happy to hear you had a great experience with Matt. If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great week and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup