Michael Barlow | Page 7

Sales experience on the purchase of a new 2012 Subaru Outback exceeded all expectations. Was welcomed back to the dealership (like a long lost relative, returning home) by both Bob Cichocki and Tom Mart Outback exceeded all expectations. Was welcomed back to the dealership (like a long lost relative, returning home) by both Bob Cichocki and Tom Martin. Before leaving on Saturday (after my test drive) Bob advised that Conrad wanted to see me and say hello. My return on Monday was to purchase a new Subaru. I had decided over the weekend, I wanted to test a different model, to make sure that I was purchasing what would do best for my long term use. This additional test drive was quickly arranged. We returned to the dealership for a quick, efficient painless closing on the purchase of our new Subaru Outback. Even Conrad Macarthur, came thru from Service to his his congratulations on the purchase of a new Subaru. The only question, I could possibly have, is why doesn't everyone treat their customers (or as they are called at Troncalli, their guests) as the dream team at Troncalli Subaru does? Many thanks once again for the outstanding experience ! More

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I was initally contacted by Eric Kosa and later by Tom Martin in regards to a new Subaru Outback by email. Eventually, we settled on a reasonable price online and I went to the dealership on a Saturday a Martin in regards to a new Subaru Outback by email. Eventually, we settled on a reasonable price online and I went to the dealership on a Saturday and concluded my deal. Eric Kosa and Tom Martin and all of the staff were friendly and helpful and it wasn't the typical unpleasant in your face pressure you feel at other dealerships. Eric spent a lot of time with me going through the car and answering all of my questions. I felt like I got a good deal on a great car and definitly would do business with them again. I have had prior experience with their service department with my old Subaru and really enjoyed working with Bill who is an excellent mechanic. More

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I have been a Troncalli customer for over 20 years and have always been satisfied with their excellent sales and service. Their employees are honest, efficient, curteous and professional. I'm now on my have always been satisfied with their excellent sales and service. Their employees are honest, efficient, curteous and professional. I'm now on my second Subaru Outback and always feel confident in all the work done on my automobile and know it's safe to take on any trip with my family. If my car needs to be fixed, they fix it. If it does not need to be fixed, they tell me the truth. What more could anyone ask. Sincerely, Gene Alderman Cummig, Ga. More

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My persuit of the best AWD system available led me to Subaru and Bob Cichocki (Subaru Bob) the very best Sales Person I have ever encountered. I informed him up-front that I was researching and not ready Subaru and Bob Cichocki (Subaru Bob) the very best Sales Person I have ever encountered. I informed him up-front that I was researching and not ready to purchase but when I was ready I would purchase from him because of his patience/expertise and no preasure tactic of sale. Bob patiently took my wife and myself on numerous test drives explaining every aspect of Subaru and Troncalli Subaru including introductions to Tim Martin (sales Mgr) and Conrad Macarthur (Serv. Mgr) After nearly two months of research I returned to Subaru Bob and ordered our Subaru, a 2012 Outback Limited taking delivery In Dec. 2012. Recently my wife and I drove to Wisconsin and experienced a slight malfunction as the (Check Engine Light) came on, we called the service dept.and Tom Martin quited our fears and took the time to locate the nearest Subaru dealer in Madison Wisconsin with phone numbers and directions. The problem was quickly located/serviced and corrected, (Loose Gas Cap) and we were on our way. I have to ad the fact that Iam 78 years old and have purchased a number of automobiles during my lifetime and I have never experienced the pleasures of the car buying experience given that Troncalli Subaru, Subaru Bob, Tom Martin, Conrad Macarthur and the entire staff of this dealership, including Subaru manufacturing. Thank you Mr. Troncalli and your entire staff. More

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Good people to work with, very easy to make a deal and walk away with a car. Was given a quote online...and they kept their word: didn't add any hidden costs, car was exactly as advertised, etc. Also, t walk away with a car. Was given a quote online...and they kept their word: didn't add any hidden costs, car was exactly as advertised, etc. Also, they did everything to make the process easy for me, didn't try to sell me on any other cars or pressure me into doing anything I didn't want to do. Overall great experience and would recommend to anyone. More

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Excellent product, excellent service. This our 9th Excellent product, excellent service. This our 9th Subaru. That makes a statement. I am expecting a super deal on our next Subaru. Carroll and J Excellent product, excellent service. This our 9th Subaru. That makes a statement. I am expecting a super deal on our next Subaru. Carroll and Janelle Cannon More

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Excellent dealership that got me an awesome rate on an awesome car at an awesome price. The rate saved me over $6000 in total payments over what the credit union offered. It was for a brand new car in h awesome car at an awesome price. The rate saved me over $6000 in total payments over what the credit union offered. It was for a brand new car in high demand and limited supply, and I didn't even have to haggle to get MSRP. Even gave me asking price for my trade-in. Wonderful. More

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Just purchased my first Subaru after 20 years as a Honda owner. Was not thrilled about look/feel/drivability of new Hondas I was looking at so I started to look at Subaru based on what I heard about quality owner. Was not thrilled about look/feel/drivability of new Hondas I was looking at so I started to look at Subaru based on what I heard about quality. While the Outback's quality helped sell itself, the help I got from everyone at Troncalli - Bobbi, Tom and Bob - has been top notch! This is my fifth new car buying experience and I can say that both the initial service I received and after-the-sale follow up form Troncalli has been incomparable. I highly recommend checking them out. More

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These folks have always bent over backwards to make our stay as short and enjoyable as possible. Always willing to take the time to explain things and answer questions. They are always great hosts, and e stay as short and enjoyable as possible. Always willing to take the time to explain things and answer questions. They are always great hosts, and even though we have to drive an hour and a half to get there, we always enjoy our visit. Oh, and did I mention they have great coffee. More

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I was in the market for the 2012 Impreza. After internet shopping and obtaining quotes from all Subaru dealerships in reasonably close to the Atlanta area, these guys came back with the quote that the other shopping and obtaining quotes from all Subaru dealerships in reasonably close to the Atlanta area, these guys came back with the quote that the others wouldn't meet. I ordered a Subaru '12 Hatchback from them in late Fall, 2011. There were several delays in my order process that caused me to not be able to take actual delivery of the car until March this year. That being said, this dealer worked with the distributor/manufacturer to get me compensational perks from Subaru that made the delay tolerable. During the whole process they ensured me I could have my deposit back at any time, the price would stay the same on the car, and the price would remain the same on my trade in regardless of the amount of miles I put on it from November to March. The dealer did everything they could to make a tricky situation better. That being said, I would recommend this dealer to my friends due to lower prices, and great customer service. More

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