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Michael Arnold
Michael Arnold
Service Director
Autostar Chrysler Dodge Jeep Ram of Silverthorne
171 W 9th St
Silverthorne, CO 80498
7 Reviews
Dealership Experience
5 mos
Industry Experience
11 yrs, 11 mos
Languages Spoken
English
7 Reviews
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7 Reviews of Michael Arnold
November 27, 2025
These are the least helpful people in the world. They gave me an estimate for $12240.00. I took it to a real mechanic and was charged $248.00. That's right almost 12k difference. They are not only i They gave me an estimate for $12240.00. I took it to a real mechanic and was charged $248.00. That's right almost 12k difference. They are not only incompetent they are practically criminal. It's called false enrichment. Then another vehicle with less than 3k miles was in the shop for 5 days to simply flash the computer. No loaner car, no sympathy, no apologies no class. I wouldn't let them fix a sandwich. More
by INDEPENDENTBUILDERSINC
Verified CustomerOther Employees Tagged: Thomas Ritari
November 17, 2025
Thomas was Slow, unapologetic unresponsive, work was incomplete and he told me it was done. The work on my vehicle was low quality. The lack of communication was unprofessional. I called them more then incomplete and he told me it was done. The work on my vehicle was low quality. The lack of communication was unprofessional. I called them more then they called me. When I asked for them to update me weekly I only got 3 calls during the 3 months they had my vehicle. They should be embarrassed by they professionalism. They only 2 people I would give 5 stars quite or got fired. I would never recommend them for any work. Its worth driving hours out of your way for better quality. More
by CAMPJON88
Other Employees Tagged: David Gilbert, Thomas Ritari, Irene Coronado
October 24, 2025
This is my first time in Silverthorne, and I cannot tell you how pleasantly surprised I was by how quick the service department was able to help me as well as how comfortable the service lounge was fresh sn you how pleasantly surprised I was by how quick the service department was able to help me as well as how comfortable the service lounge was fresh snacks and water were provided. Complimentary, I'll definitely be back in the future. More
by ROBERT.SAUNDERS1984
Other Employees Tagged: Pavel Blokhin
September 16, 2025
Although it took a little longer to get my car repaired than I expected, they fixed all of the items that needed repair, and I’ve had the car back now for a week and it is driving like a new car. The deale than I expected, they fixed all of the items that needed repair, and I’ve had the car back now for a week and it is driving like a new car. The dealership. pick me up and gave me a loaner cars for all of the time that my car was being worked on. More
by SMILEDSGN
Other Employees Tagged: Evan Metziere, Jonathan Parker, Maynor Rocha Chavarria, Pavel Blokhin, Alexis Banos, Thomas Ritari, Irene Coronado , Donald Bush, Cody Miller
August 24, 2025
Very nice people,available always,a pleasure working with them.Good follow up.We’ll see again doon them.Good follow up.We’ll see again doon More
by ENRIQUEGRISONI
Other Employees Tagged: Aaron Fierro, Matthew Gallegos, Pavel Blokhin, Christopher Kennard, Alexis Banos, Thomas Ritari, Irene Coronado , Donald Bush, Axel Harder
August 08, 2025
Took my car in for a brake problem, they replaced my brake booster and didn’t bother to check the brakes themselves. After paying $1700, drove my car out of Silverthorne only to find my brakes were shak brake booster and didn’t bother to check the brakes themselves. After paying $1700, drove my car out of Silverthorne only to find my brakes were shaking more than when I brought the car in, my traction control light was on, and I had to fix my brake switch as my taillights weren’t turning off. Took it back, and service was condescending saying they would look into it after they had my car for a full week and I’m supposed to be leaving for a roadtrip two days later. After speaking with Robert and Michael, they identified my brakes were nearly metal to metal and my rotors were warped. Would I have been naïve and drove my car to Montana after I got it back the first time, my brakes would have gone out because they didn’t inspect it and could have risked being in an accident. I’m truly disappointed in this service as I trusted them to give me my car back in safe condition. It was only after I got in touch with Robert the Service Director that xxxx was handled correctly. More
by emma17
Other Employees Tagged: Robert Saunders , Cody Miller
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