Micah Killion

Dealership has had my car since January 29. It is March 7. I have paid them $3800 and will have to pay them almost $1500 more when they finally get around to fixing it. I drive a 2024 atlas cro It is March 7. I have paid them $3800 and will have to pay them almost $1500 more when they finally get around to fixing it. I drive a 2024 atlas cross sport R line. Communication is terrible, and they will hang up on you if you question them too much. Do your research before buying a VW. They are known for oil leaks. Avoid VW and this dealership altogether. More

Report | Print

Thanks for getting the car ready David. I wish the process had been shorter than 3 hours. I wish the process had been shorter than 3 hours. More

by FHEISE Verified Customer Verified Customer

Report | Print

It was a very easy experience. Took a little longer than I expected but that’s not really a big deal. Took a little longer than I expected but that’s not really a big deal. More

by Boingbarz Verified Customer Verified Customer

Report | Print

Jetta Purchace Purchased my first Volkswagon Jetta TDI. Always wanted one because of great milage. Micah Killion pick my wife and myself up at the airport and took u Purchased my first Volkswagon Jetta TDI. Always wanted one because of great milage. Micah Killion pick my wife and myself up at the airport and took us to the dealership on his day off. Conrad Foster meet us at dealership and brought us to the show room to look at a Jetta. Bought the first one he showed us. Finished up paperwork but my wife Sarah didn't want to drive it back to Cuba mo since i flew our helicopter to columbia mo airport. So Conrad took us to the airport and had our Jetta brought to our house in Cuba mo the next morning. I flew there car driver back to columbia mo after he dropped off our car. It only takes 20 minutes to fly vs an hour and a half drive oneway. What great customer service. We are planning on buying a new SUV and it will be with this dealership. Thanks Tom and Sarah Cline Cuba MO More

Report | Print

Overwelmed with joy!!! Micah, Joe, and Jared.....i cant say enough about you guys!!! Everything went absolutely perfect from the time i sent an email till I drove off in my Micah, Joe, and Jared.....i cant say enough about you guys!!! Everything went absolutely perfect from the time i sent an email till I drove off in my Beetle!! Still seems like a dream!!!!!!! More

Report | Print

Great experience except for one game! Micah knew his product and is proud of his dealership! He was great to work with and the dealership worked hard to get me to drive two hours to deal w Micah knew his product and is proud of his dealership! He was great to work with and the dealership worked hard to get me to drive two hours to deal with them.Follow up was great compared to Molle VW and Northtowne VW. Terence Felder was quick, precise, and fun to work with. That was the fastest and most enjoyable time I have ever spent in a finance office. Matt Smiley worked hard to get the numbers close to where I needed them and was friendly and upfront about how he arrived at the numbers. I would have given the dealership all 5 stars if it weren't for the sales desk manager that tried to get me to buy the car at a monthly payment around $160 more than what I had communicated with the dealership before and after my two hour drive and was told by the internet manager they could get the payment close to where I needed it and we had discussed some of the discounts and incentives. The sales manager tried to get me to buy the new Passat at full price and the lower end value on my trade. Playing games like that made me want to walk out. Then Matt Smiley came over and I dealt with him and we were able to negotiate good numbers and I understood where he was coming from with the numbers. If it hadn't of been for the initial numbers game I would have given 5 stars on everything. In the end I drove out with my new VW. More

Report | Print

A Wonderful Experience From the moment I stepped into the Joe Machens Volkswagen dealership I had a wonderful experience. I was greeted by Micah Killion and his time spent From the moment I stepped into the Joe Machens Volkswagen dealership I had a wonderful experience. I was greeted by Micah Killion and his time spent with me choosing the right vehicle was very personable and friendly which made me feel much more comfortable than at other dealerships I had been to in the past. Their customer service went above and beyond to ensure I was getting exactly what I came for. I couldn't be happier with my experience and if you're in the market for a new vehicle Micah Killion is your go to guy at Machens. More

Report | Print

Great Customer Service! My wife and I recently converted from a Volvo family (S60 and XC90) to a VW family (Passat and Touareg). Brad Hellman was great to work with and very My wife and I recently converted from a Volvo family (S60 and XC90) to a VW family (Passat and Touareg). Brad Hellman was great to work with and very accommodating throughout the whole process as his hours are your hours (text, call, email...he is always going to reply to you in a very professional manner). He made sure to always be available for questions (we ask quite a few). Thanks Brad! He and the rest of the sales/management team understands the importance of building a customer base who lasts and feels comfortable coming back to them for future services, warranty, and purchases (accessories or another vehicle). The relationship is important to us and people like Jared and Matt McMahon made sure to take time to come over and welcome us during each visit. Jared and EJ understood the feeling of two parents trying to finalize paperwork with a cranky toddler who was ready for dinner and bed; the paperwork was ready to go upon our arrival. I am not a person who necessarily enjoys the car buying process, but our customer service experience from regularly scheduled maintenance (Passat) and initial conversations with Brad pointed us in the direction of working with this team to purchase our Touareg. I would recommend them to anyone looking to purchase a VW or another used vehicle as they are one of the top dealerships in the U.S. for several reasons other than just sales. More

Report | Print