Micah Edwards

I recently serviced my Car Mazda CX5 as your Lake Ford. Please see my feedback below. I wanted to share the reasons for my early service and the concerns I have following the recent visit: Reason Please see my feedback below. I wanted to share the reasons for my early service and the concerns I have following the recent visit: Reason for Early Service I scheduled the service earlier than usual because I will be out of the country for two months and wanted to ensure everything was checked beforehand. Brake Pads and Tires My vehicle advisor strongly recommended replacing brake pads and tires immediately, whereas my previous advisor in August indicated they could last another year—until August 2026. When I mentioned I needed a few more months, the advisor responded sarcastically, which was disappointing. Driving Experience After Service I do not notice any improvement in driving conditions after the service. Typically, the car feels smoother and less noisy, but this time it seems the maintenance was not properly done. Also my odometer still shows 800 miles to service. I assume this was not reset. Windshield Wipers When I signed the maintenance mileage contract, I was told windshield wipers would be replaced annually. However, when I asked during this visit, I was informed this is not covered. Costs and Promises I paid $838 for maintenance mileage, $2,638 for the vehicle service contract, and additional charges for the Prema Plate. During the sales process, I was promised quality service and annual wiper replacement. Currently, I am neither receiving the expected service nor the promised replacements. (I understand brake pads and tires are not covered.) Car Wash My car was not washed or cleaned, even though I was told this is complimentary. When I asked, the advisor said it was too cold to wash the car. I have never heard this reason from other dealers. Furthermore, why was the car wash included on the invoice if it was not completed? Isn't this cheating your customer who has trusted your team? Overall highly disappointed with your service this time. I'm not available in the country starting today, so please email for any questions. More

by sunilchandran1086 Verified Customer Verified Customer

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The team at Lake Ford took great care of me! I would definitely recommend to anyone looking for a new vehicle. I would definitely recommend to anyone looking for a new vehicle. More

by Tim Verified Customer Verified Customer

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Service was fast. No help with recalls. Was told maybe next year for repair. No car wash. No help with recalls. Was told maybe next year for repair. No car wash. More

by dbourge Verified Customer Verified Customer

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I haven't had a bad experience with Lake Ford. Micah is accommodating as much as he can be. Sometimes he talks too fast and I have to catch up. Overall, I am satisfied with customer service. Micah is accommodating as much as he can be. Sometimes he talks too fast and I have to catch up. Overall, I am satisfied with customer service. More

by Putser01 Verified Customer Verified Customer

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They picked up my truck on time & brought it back. The drivers were very polite. Micah also let me know what was going. The drivers were very polite. Micah also let me know what was going. More

by Sbrandt57 Verified Customer Verified Customer

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Luis was kind, mostly everyone is rude and doesn'tseem to want to help or explain anything. Also I have worked with Gina S in the past and she is top notch with customer service!!!! want to help or explain anything. Also I have worked with Gina S in the past and she is top notch with customer service!!!! More

by sarahlsomeone Verified Customer Verified Customer

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Very horrible i feel like they have no integrity,they mess up parts on your vehicle then charge you to repair it,they're mechanic's are under experienced etc. mess up parts on your vehicle then charge you to repair it,they're mechanic's are under experienced etc. More

by RANDOLPHOMARSHIRE Verified Customer Verified Customer

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How many times do I have to rate you! This is like 3rd time Gee whiz! This is like 3rd time Gee whiz! More

by jsche123 Verified Customer Verified Customer

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Very attentive and answered my questions also explains things with details. Great customer service Good employee things with details. Great customer service Good employee More

by Strawberry.alani Verified Customer Verified Customer

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Good dealer. Friendly and willing g to work to satisfy you to make the best deal on a vehicle. Friendly and willing g to work to satisfy you to make the best deal on a vehicle. More

by cdggmg Verified Customer Verified Customer

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