Mena Mansour
Mena Mansour at Van Nuys Chrysler Dodge Jeep Ram
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Mena Mansour

Commercial Sales Manager

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

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3.7
12 Reviews
3.7

12 Reviews

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12 Reviews of Mena Mansour

December 09, 2024

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Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times al More

by Prestige_710
Service Price Transparency
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Recommend Dealer
No

November 19, 2024

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I literally bought my 2023 audi e-tron from this unprofessional company and they sold me a vehicle with a plug in the tire, inspection light on, 3 recalls on the vehicle and my brake malfunction on More

by Gaildale84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 24, 2024

Van Nuys Chrysler Dodge Jeep Ram responded

Gail, this feedback is quite concerning to receive, and we apologize for the issues you've encountered. This is not the level of communicative, accommodating service we strive for, and we want to address these concerns promptly to ensure you feel confident and safe in your vehicle. Our team will be in touch as soon as possible. Thank you for your patience and understanding.

November 16, 2024

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RW VNCDJR is the worst dealer in America! I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits. More

by DAVIDCITRONE
Service Price Transparency
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Recommend Dealer
No
Nov 24, 2024

Van Nuys Chrysler Dodge Jeep Ram responded

David, it's concerning to hear about your experience and the challenges you faced. We strive for customer satisfaction and apologize if we fell short in this instance. If there's anything further you'd like to discuss or any questions you have, please feel free to reach out. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

Nov 24, 2024

DAVIDCITRONE responded

Hello Jonathan, RW VN CDJR is only concernd now that a settlement to avoid a major loss in court was tendered, literally on the courthouse steps. No attempt was ever made by RW VN CDJR to dismiss service workers who bold faced lied; about performing a serious test drive to determine the very real and dangerous problems easliy identified by the Simi Valley CDJR dealership techs and service reps (who were top notch and honest unlike RW VN CDRS's). No attempt was ever made to take back the vehicle and return my funds (despite complaints over a 2-year period). No contact from any Manager within the dealership was ever extended to my person, despite my many contacts with RW VN CDJR. No attempt to compensate me directly for my loses from RW VN CDJR, who instead chose to hid behind a litaney of denials and obfuscation. Until I am compensated directly by Russel Westbrook & VN CDJR persoanlly for some tens of thousands of dollars, for an accident involving this RW VN CDJR lemon, which only after a lawsuit that lasted over 2 years, was I absolved as the responsible party, due to multiple manufacturer defects and RW VN CDJR's inability to detect them and correct them despite numerous attempts, hence the $159,000 dollar settlement by CDJR Corp (FAC). If I was you Jonathan, I would come up with a 5 figure number to offer the abused and neglected party, however that would require Russell Westbrook himself and the VN CDJR dealership behaving like "Old Time" Americans and doing the right thing and making a seperate settlement offer to myself. I am not holding my breath, that any such renumeration will be forthcoming from Russell Westbrook or the dealership that carries his name. Until I am financailly compensated directly by RW VN CDJR, I will continue to use the internet as a bullhorn to stay away from all CDJR products & RW VN CDJR. In a word, this is how Russell Westbrook and VN CDJR treat returning clients (this Jeep Grand Cherokee was the 2nd $50K vehicle I purchased from the dealership within 4 years). That word is "Sucks!" Standing by for a cash offer from RW VN CDJR to make this right, or you can expect more of these "Reviews" of your crooked dealership. Go buy an Electric Vehicle from a manufacturer who actually cares about their clients and the enviroment. David Citrone U.S. Army & Desert Storm Veteran

October 29, 2024

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Great selection of inventory professional staff. Smoothest vehicle purchase I ever made for my work truck. Thank you Mena Mansour for not giving me the run around. More

by Mezabel777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 29, 2024

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to hear that Mena and the team at Van Nuys Chrysler Dodge Jeep Ram made your work truck purchase smooth and straightforward. Thanks for choosing us!

October 11, 2024

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Had an amazing experience buying my promaster with the Commercial Manager, Mena Mansour. I wanted a very particular Promaster with all the options. Was not easy to find but Mena made it happen. Took 3 More

by Mezabel777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 13, 2024

Van Nuys Chrysler Dodge Jeep Ram responded

Mezabel, we're delighted to hear that Mena went above and beyond to find the perfect Promaster for you at Van Nuys Chrysler Dodge Jeep Ram. Thank you for sharing your experience with us! Enjoy your new vehicle!

October 11, 2024

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Best experience I ever had buying a truck and I don’t think I ever said that. Great Job Mena. Welcome to the family. More

by Mezabel777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 15, 2024

Van Nuys Chrysler Dodge Jeep Ram responded

Mezabel, we're delighted to hear that Mena made your truck-buying experience exceptional at Van Nuys Chrysler Dodge Jeep Ram. Welcome to the family and thank you for choosing us!

Oct 15, 2024

Mezabel777 responded

Thank you Meza. It was a pleasure meeting you. If you need anything you have my cell. Don’t hesitate to call.

September 22, 2024

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Quick service and service manager went above and beyond to help me understand the work needed to get done on my vehicle. Very satisfied More

by rdiana089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to hear that our service manager provided exceptional assistance at Van Nuys Chrysler Dodge Jeep Ram. Thanks for sharing your satisfaction with us!

July 31, 2024

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Leased my Ram Truck from Mena Mansour, Chase Butler, and Jonathan Schwartz. Had such an amazing experience given the circumstances how most dealerships can be an unpleasant and exhausting. Not the case he More

by Vika4design
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Schwartz , Chase butler

Jul 31, 2024

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with Mena, Chase, and Jonathan at Van Nuys Chrysler Dodge Jeep Ram! We're glad to hear that our team made the leasing process pleasant and comfortable. We look forward to assisting you again!

May 20, 2024

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Employee Rating

Mena was solid and consistent on getting back to me, He made sure I got all the information I needed to make a quick decision to buy my new truck.. mahalo Mena More

by JHOIEM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 20, 2024

Van Nuys Chrysler Dodge Jeep Ram responded

Jhoiem, we're glad to know Mena was able to assist you efficiently in your truck purchase at Van Nuys Chrysler Dodge Jeep Ram. Enjoy the new ride and thank you for choosing us!

March 02, 2024

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We found our new Go-To guy for our business vehicles! We are extremely satisfied with our purchase and the outstanding service provided by Mena. I highly recommend him to anyone in the market for your bu More

by Charlie & Lulu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ara Kalaidjian

Mar 04, 2024

Van Nuys Chrysler Dodge Jeep Ram responded

Charlie & Lulu, it's fantastic to know that Mena was able to provide you with such a memorable car-buying experience at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your recommendation and look forward to assisting you with future business vehicle needs!

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