Melly Gil

This recent service experience left me so very very disappointed! As if repairs at the dealership aren't pricey already, there was a sign informing me that I would be subject to an additional 3% charg disappointed! As if repairs at the dealership aren't pricey already, there was a sign informing me that I would be subject to an additional 3% charge if I chose to use a credit card! Could I have walked out and taken my business elsewhere? Absolutely.. maybe. I own a model that's somewhat unique (Chevy Volt) so finding an alternative place for service has been a bit challenging in my area (but you can be darn sure I'm going to try harder to find one)! I urge the dealership management to reconsider this practice. I know it has become the "fashionable" thing to do these days but I really feel the costs for accepting credit cards should be considered a cost of doing business, the way utilities, shop supplies and other related fees are. More

by bryan.tosi Verified Customer Verified Customer

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Melly met us when bringing in our car for routine service. She is extremely pleasant to work with. She arranged for an Uber for me to return home and a new text when our car was ready for pickup an service. She is extremely pleasant to work with. She arranged for an Uber for me to return home and a new text when our car was ready for pickup and I was promptly picked up to return to Jessup for my car. She does a fantastic job of calling or texting if their is a problem or when the car is ready. She is a great asset to Jessup! More

by MSMITH89 Verified Customer Verified Customer

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Sean is always the best part of my service experience. He gets things done and always communicates what’s happening. He gets things done and always communicates what’s happening. More

by JPFORFRIENDS23 Verified Customer Verified Customer

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Good service advisors and always going above and beyond for there customers, Melissa and the staff are awesome for there customers, Melissa and the staff are awesome More

by vallero132001 Verified Customer Verified Customer

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Jessup Auto Plaza just provided another excellent service experience by taking care of my 2021 Chevy Silverado 2500 Truck with pending recalls, brake pads, discs and rotors. Stan Sterling service was above a experience by taking care of my 2021 Chevy Silverado 2500 Truck with pending recalls, brake pads, discs and rotors. Stan Sterling service was above and beyond what is expected of a service advisor, thank you Stan, appreciate your professionalism and prompt return of my vehicle. More

by tymur647 Verified Customer Verified Customer

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My service was great service representative was very friendly and got my car less than what I expected. friendly and got my car less than what I expected. More

by ROJASJESUS64 Verified Customer Verified Customer

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Had to order parts and waiting for them to arrive. Sergio says will call me when parts arrive! Sergio says will call me when parts arrive! More

by jerryhin Verified Customer Verified Customer

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The service was pretty good overall. I would come back again to this dealer ship. I would come back again to this dealer ship. More

by ckimberly79 Verified Customer Verified Customer

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Excellent customer service received by Melissa Miller. I am very happy with my service department's team. I am very happy with my service department's team. More

by ELIMILLER Verified Customer Verified Customer

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When I called for an appointment for an oil change, I also requested that the technician drive my car for an opinion on how hard it is to steer. They said “absolutely”. But when I arrived Melly said I’d also requested that the technician drive my car for an opinion on how hard it is to steer. They said “absolutely”. But when I arrived Melly said I’d have to leave my car 2-3 days as they have limited technicians to run a diagnostic on the steering. WTH??? Jessup replaced the power steering in January 2024 and the steering isn’t great. I could have chosen a much cheaper place for the oil change!!! More

by Km.grewe Verified Customer Verified Customer

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