Melissa Rauch

Spitzer Subaru DuBois responded

I am very sorry about your purchase experience. I investigated your concerns. Your initial contact was on an in-stock pre-owned Subaru. Upon receiving your Internet inquiry and initiating a deal it was found that a customer came into the dealership and the vehicle of interest sold. We searched other locations and found a comparable Subaru. We contacted that location yesterday and were told at that time it was available. We generated a deal on that vehicle yesterday for you and today you agreed to the deal and placed a deposit. We immediately contacted the other location to make arrangements to pick up the vehicle and were told that a customer had come into the dealership last evening and purchased the vehicle. We reached out to you and offered options on other vehicles at other locations meeting closely to your needs but you declined. Upon your decline to want to consider other options we immediately refunded your deposit. I am deeply apologetic that the vehicles of interest sold. Please, if you have additional concerns, please reach out to me at 814-371-4444. Don Reich, General Manager

Spitzer Subaru DuBois responded

Here at Spitzer Subaru DuBois, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Spitzer Subaru DuBois responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Spitzer Subaru DuBois responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Subaru DuBois!